Job Description
Troocoo are proud to be partnering with a well-established organisation that is committed to making a meaningful difference within the community and supporting people and families across Australia.
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This is an exciting opportunity to join a purpose-driven organisation that offers access to great technology, skilled colleagues and interesting projects, with genuine opportunities to develop your career.
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About the Role
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The District Administratoris a newly created role providing vital administrative and customer service support to the organisation's Mackay District Office.
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You will be responsible for the efficient and client-focused provision of high-quality customer service, supporting the day-to-day operations of the Mackay office. This role will report to the District Secretary and forms part of the organisation's Membership and Network team.
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Key Accountabilities
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Provide a high level of customer service to internal and external clients, including welcoming visitors to the Mackay District Office, determining the nature of their business and directing them appropriately.
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Answer incoming calls professionally and efficiently, determining the purpose of calls and directing them to the appropriate staff member.
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Respond to distressed callers in a skilled and empathetic manner, connecting them with appropriate services and staff.
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Undertake general office administration including incoming mail, postage, monitoring and ordering supplies, photocopying, scanning and filing.
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Assist with the organisation of meetings, including preparing invitations and agendas, printing documents, organising catering, accommodation and travel, and coordinating follow-up actions.
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Assist with the preparation of monthly and quarterly reports, applications and acquittals.
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Maintain directories, collect data and prepare reimbursement claims, policy and procedure updates, documents and general correspondence.
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Receive and process incoming deliveries.
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Ensure flags and other relevant displays are presentable whilst on display.
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Attend Mackay District activities and events as required.
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Troocoo are proud to be partnering with a well-established organisation that is committed to making a meaningful difference within the community and supporting people and families across Australia.
n
This is an exciting opportunity to join a purpose-driven organisation that offers access to great technology, skilled colleagues and interesting projects, with genuine opportunities to develop your career.
n
About the Role
n
The District Administratoris a newly created role providing vital administrative and customer service support to the organisation's Mackay District Office.
n
You will be responsible for the efficient and client-focused provision of high-quality customer service, supporting the day-to-day operations of the Mackay office. This role will report to the District Secretary and forms part of the organisation's Membership and Network team.
n
Key Accountabilities
n
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Provide a high level of customer service to internal and external clients, including welcoming visitors to the Mackay District Office, determining the nature of their business and directing them appropriately.
n
Answer incoming calls professionally and efficiently, determining the purpose of calls and directing them to the appropriate staff member.
n
Respond to distressed callers in a professional and empathetic manner, connecting them with appropriate services and staff.
n
Undertake general office administration including incoming mail, postage, monitoring and ordering supplies, photocopying,



scanning and filing.
n
Assist with the organisation of meetings, including preparing invitations and agendas, printing documents, organising catering, accommodation and travel, and coordinating follow-up actions.
n
Assist with the preparation of monthly and quarterly reports, applications and acquittals.
n
Maintain directories, collect data and prepare reimbursement claims, policy and procedure updates, documents and general correspondence.
n
Receive and process incoming deliveries.
n
Ensure flags and other relevant displays are presentable whilst on display.
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Attend Mackay District activities and events as required.
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About You
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The ideal candidate will have experience delivering exceptional customer service, along with strong written and verbal communication skills. You will also have:
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A current Australian driver's licence.
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Excellent working knowledge and use of Microsoft Word, Excel and Outlook.
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Demonstrated strong interpersonal, oral and written communication skills, with the ability to consult, communicate and problem-solve effectively.
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Practical thinking and the ability to deal with situations in a calm and coordinated manner.
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The ability to work independently as well as collaboratively within a team environment.
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The physical ability to bend, reach above the shoulders and carry a 5–7 kg load.
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Benefits
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You will be joining a committed, passionate and talented team within a purpose-driven organisation where your contribution will make a genuine difference.
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Regular health and wellbeing events.
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Paid professional development and individual development plans.
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Bespoke leadership training programs.
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Monthly employee awards and recognition.
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Corporate discounts across retail, hotels, events, groceries, insurance and entertainment.
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Free parking via reimbursement.
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World-class IT, technology and systems.
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📌 District Administrator (North Mackay)
🏢 Troocoo
📍 North Mackay