Job Description
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This is a Jewellery Retail Sales Assistant position within a growing jewellery business with a strong focus on Arabic-inspired gold and fine jewellery. The role suits someone who genuinely appreciates jewellery, understands exceptional customer service and is confident assisting clients with considered, often high-value purchases.
Key responsibilities n
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Providing attentive, personalised service to current and returning clients
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Assisting customers with the selection of gold, diamond and precious-stone jewellery
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Understanding client preferences, requirements and budgets and recommending suitable pieces
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Providing knowledgeable advice on gold purity, diamonds, gemstones, styles and settings
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Building strong, long-term client relationships
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Processing sales, customer orders, repairs, resizing and enquiries
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Maintaining immaculate presentation of showcases and the retail environment
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Assisting with stock receiving, tagging, pricing and stocktakes




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Following security and stock-control procedures
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About you n
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Experienced in retail sales, preferably within jewellery, luxury goods or premium retail
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Knowledgeable about gold and precious jewellery
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Familiar with different gold purities, including 9K, 14K, 18K and 22K
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Comfortable discussing diamonds, gemstones and jewellery with customers
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Confident, warm and engaging with excellent communication skills
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Immaculately presented and well-groomed, with a polished professional manner
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Honest, trustworthy and responsible when handling high-value merchandise
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Detail-oriented, organised and reliable
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Available to work retail hours, including weekends where required
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Previous jewellery-store experience highly regarded
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📌 Jewellery Sales Assistant - Dandenong (Melbourne)
🏢 Toblerone Group
📍 Melbourne