Job Description
You know the feeling when a customer finally sees the value in what they've signed up for, and you want to be the person who gets them there.
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You'll take ownership of a portfolio of customers, some already on the journey with Alii, others just getting started, and become their trusted partner as they adopt the platform and get real value from it.
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This is a role with room to shape how customer success works here. You'll work alongside a small, close-knit team, with the backing of Sales, Marketing, Product and Engineering, and genuine input into how we support customers as we grow.
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You know the feeling when a customer finally sees the value in what they've signed up for, and you want to be the person who gets them there.
n
You'll take ownership of a portfolio of customers, some already on the journey with Alii, others just getting started, and become their trusted partner as they adopt the platform and get real value from it.
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This is a role with room to shape how customer success works here. You'll work alongside a small, close-knit team, with the backing of Sales, Marketing, Product and Engineering, and genuine input into how we support customers as we grow.
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About Us
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At Alii, we maximise business success through time-saving solutions - helping clients unlock powerful automation and drive efficiency in their procure-to-pay processes. With roots in education, law, and enterprise sectors, we empower organisations to thrive in an ever-changing market.
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Founded in **** and growing fast, our people are at the centre of everything we do.



We're a passionate, curious, and collaborative team on a joint mission to revolutionise and protect accounts payable and procurement processes.
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We lead with curiosity, heart, and a culture of accountability, believing that great outcomes happen when passionate people work together.
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The Role
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You'll own the health, growth and success of your portfolio, day to day.
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Build long term relationships with customers as their strategic advisor
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Drive adoption, usage and measurable outcomes aligned to customer goals
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Identify and progress growth opportunities, partnering with sales on expansion
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Monitor customer health, satisfaction and usage data across your book
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Own the customer journey and get ahead of risk before it lands
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Lead strategic reviews and executive conversations with clear next steps
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Solve customer pain points fast, before they become bigger problems
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Who We're Looking For
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You're someone who genuinely cares about people and business outcomes in equal measure, and you think strategically about how to get both right.
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Background in Customer Success or Account Management
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Track record growing accounts and building lasting trust
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Confident communicator, clear and customer focused
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Hands on experience with HubSpot or Salesforce
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Comfortable with dashboards, reports and KPIs
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Ability to work hybrid in Brisbane, Sydney or Melbourne
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Bonus Points
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Prior experience in edtech, fintech or ERP software
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Understanding of how education, finance or procurement teams buy and adopt software
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And the non-negotiables - you bring real curiosity to every customer conversation, you take ownership of outcomes rather than waiting to be told, and you build trust the honest way, one interaction at a time.
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Our Values
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These are not aspirational - they are the minimum we expect from everyone here.
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Better Together - We believe great outcomes happen when passionate people work together.
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Customers Are King - Every decision starts with what's genuinely best for the customer.
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Curiosity First - We lead with curiosity, asking questions before assuming answers.
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Community at Heart - We celebrate uniqueness, knowing different perspectives unlock real potential.
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What's on Offer
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Flexible hybrid work with real, genuine autonomy
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Transparent pathways to grow, plus room to keep learning
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A collaborative team with no egos, just good people
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A genuinely inclusive culture where every voice counts
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If reading this felt like it was written for you, we'd love to hear from you, even if you don't tick every box.

📌 Customer Success Manager (Saas) (Queensland)
🏢 Alii
📍 Queensland