Job Description
This Casual role is to support our school clients on-site, who are located across Sydney.
n We are looking for candidates with part-time or full-time availability.
n
Some travel within Greater Sydney will be required for training and other company events.
n
This casual role has the potential lead into a permanent part-time or full-time role.
n
About the Role:
n
We are looking for a tech savvy & customer service orientated candidate to work with our educational customers, supporting teachers, students and staff with their day-to-day IT support requirements as well as supporting and maintaining the school's broader technology.
n
Training is provided, and there are significant learning opportunities for those who are keen to learn and grow.
n
The role would require a NSW drivers license and access to a car. Have or be willing to obtain both a transparent NSW Working with Children Check and clear National Police Check.
n
n
Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
n
Managing and actioning IT support requests logged through a ticketing system
n
Proactively identifying opportunities to develop and improve the school's technology
n




Maintaining on site IT systems and documentation
n
n
About You:
n
Passion for providing great customer service and building relationships
n
Currently studying, recently graduated, previous experience, or looking for an entry level IT role.
n
Enjoys problem solving and working towards a solution
n
Ready with a baseline understanding of IT, or ability to learn quickly and demonstrate skills
n
Highly organised and ability to effectively prioritise workload
n
Great communication skills, both written and verbally
n
About Us:
n
JTC Technology is an IT Support service, working within the educational sector supporting over 100 valued schools. Our team is comprised of over 60 customer-service orientated trained technicians who provide a range of IT support from baseline troubleshooting through to advanced complex solutions.
n
What we offer:
n
n
A supportive team environment
n
On-boarding training plus on-going quarterly training and development
n
Team social events
n
Internal progression opportunities
n
Hands on experience with a wide range of technologies
n
n
If you have questions about the position, please contact us at
******

📌 On-Site It Support Technician / Customer Support (New South Wales)
🏢 JTC Technology
📍 New South Wales