Job Description
About the Role n
This is a hands‐on role with a strong focus on
client enquiries, sales, scheduling and administration
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You will often be the first point of contact for new and existing clients, so you'll play an significant role in creating a positive first impression and helping families understand our services and next steps.
Your day‐to‐day responsibilities will include: n
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Responding to new client enquiries
via phone, email and other communication channels
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Following up leads and enquiries
to help convert prospective clients into bookings
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Maintaining timely follow-up with prospective clients to ensure enquiries are progressed and opportunities aren't missed
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Making outbound calls to prospective and existing clients
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Understanding client needs and explaining our services clearly and professionally
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Booking and coordinating client appointments
with our clinicians
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Managing clinician calendars and adjusting schedules when required
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Handling incoming and outgoing phone calls and general enquiries
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Managing client emails and ensuring enquiries are responded to promptly
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Following up outstanding information, referrals and bookings
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Maintaining accurate client and enquiry records
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Supporting invoicing and billing administration
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Liaising with clinicians, families, referrers and other stakeholders
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General office administration and data entry
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Identifying operational issues and taking initiative to resolve them
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A day in the role n
No two days will be identical. You might start the morning responding to new client enquiries, follow up a prospective family by phone, coordinate several clinician appointments, respond to client emails and then work through outstanding bookings or referrals.
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You'll need to be comfortable moving between calls, emails,



scheduling and administration while keeping clients informed and ensuring nothing falls through the cracks.
This Is a Great Role If You... n
We are looking for someone who enjoys
people, communication and getting things done
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You will ideally have: n
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Previous experience in
administration, customer service, sales, reception, coordination or operations
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Confidence making and receiving regular phone calls and speaking with a wide range of clients
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A natural ability to build rapport and communicate with clients
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Strong written communication and email skills
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Excellent organisation and attention to detail
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The ability to manage multiple enquiries and priorities at once
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A professional and friendly phone manner
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Confidence following up leads and having conversations about our services
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The ability to work independently, identify what needs to be done and follow tasks through to completion
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Good computer literacy and confidence learning new systems
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Previous allied health, healthcare or NDIS experience is
highly regarded but not essential
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This isn't a traditional administration role. A significant part of the position involves responding to new enquiries, following up prospective clients and helping convert enquiries into booked appointments.
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Sales or customer service experience will be particularly valued. You don't need to be a traditional salesperson, we are looking for someone who can listen to what a client needs, communicate confidently and help them take the next step.
Why Join Us? n
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$70,000-$75,000 + superannuation
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Full-time, office-based position in Werribee
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Join a growing allied health organisation
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Varied role combining
sales, client service, scheduling and administration
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Supportive team environment
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Training provided on our systems and processes
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Opportunity to take on greater responsibility as the business grows
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Be part of a role where your work directly contributes to helping families access the right support
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📌 Business & Operations Coordinator (Shepparton)
🏢 Rize Therapy
📍 Shepparton