Job Description
Set in the heart of the Hunter Valley, Elysia Wellness Retreat offers guests a unique opportunity to unwind, reconnect, and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey, we're seeking a passionate and guest-focused Front Office Supervisor to join our team on a full time basis.
n
Step into a key leadership role at Elysia Wellness Retreat, where you'll support the Front Office Manager in overseeing daily operations, guiding a high-performing team, and shaping a guest journey defined by care, calm, and professionalism. This is your chance to lead with purpose, inspire meaningful service, and play a key part in delivering the warm, wellness-focused experience that sets Elysia apart.
n
Key Responsibilities Include:
n
Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
n
Creating a welcoming environment that aligns with the retreat's values of wellbeing and genuine care.
n
Coaching and mentoring team members to grow their skills, confidence, and service delivery.
n
Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
n
Overseeing front office operations including bookings, reporting, and daily procedures.
n
Shift Details (subject to change):
n
Rotating roster across Monday to Sunday
n
Shift times scheduled within7:00am to 11:00pm
n
Qualifications
n
To be successful you will require the
followingexperience:
n
2+ years' experience in a front office or guest-facing role, ideally with supervisory responsibilities.
n




A natural leader with strong people skills and a supportive, team-first mindset.
n
Exceptional written and verbal communication skills, complemented by a calm and professional presence.
n
A guest-first approach and passion for delivering meaningful, personalised service.
n
Experience with front office systems and knowledge of trust accounting processes.
n
Flexibility to work a rotating roster, including weekends and public holidays.
n
An interest in health, wellness, or spa environments is highly regarded.
n
Additional information
n
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
n
Career Growth: Learning and
developmentprograms
to boost your career.
n
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
n
Global Perks: International accommodation discounts across our hotel brands.
n
Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
n
Experiences: Discounted entertainment and activities.
n
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
n
Wellness Boost: EAP and tailored wellness support
n
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
n
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

📌 Front Office Supervisor (New South Wales)
🏢 Minor Hotels
📍 New South Wales