Job Description
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Level 2 Service Desk Engineer | Toowoomba
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Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.
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As a Level 2 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.
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Who We Are
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Priority 1 IT is powered by efex
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With over 20 local branches supported by a solid national presence, efex is one of Australia's leading IT and digital services providers.
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Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex's national capability, resources, and support.
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We're approachable, business-focused, and people-first, both for our clients and our team.
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The Role
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We're looking for a Level 2 Service Desk Engineer to join our Toowoomba team full-time.
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In this role, you'll:
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Provide proactive and reactive IT support across diverse client environments
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Support and maintain
Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
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Maintain system continuity through monitoring, troubleshooting, and maintenance
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Communicate clearly with clients, giving them confidence and visibility at every stage
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Accurately manage tickets, time, and documentation
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Collaborate with account managers and other teams to deliver seamless service
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Mentor and support junior team members
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Gain exposure to leading technologies, expanding your technical skills daily
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About You
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You'll thrive in this role if you:
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Bring 3 – 5 years' experience in a technical role within an MSP environment
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Have strong customer service skills and enjoy client interaction
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Are proactive, detail-oriented, and a natural problem solver
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Have medium to high-level experience with:
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Microsoft 365, Entra ID and Intune
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Windows Server environments
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Active Directory and Group Policy
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TCP/IP, DNS, DHCP and VPN technologies
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Network troubleshooting and administration
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Backup and disaster recovery solutions
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Virtualisation technologies such as VMware and Hyper-V
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Cpanel/WHM and Wordpress
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Medical PMS administration
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And some experience with:
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WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
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Microsoft Azure
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Cloud networking and SD-WAN technologies
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Cybersecurity solutions and best-practice security frameworks
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PowerShell scripting and automation
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Microsoft, Cisco, AWS, CompTIA or other industry certifications
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Financial software administration
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Microsoft Power Platform
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What We Offer
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Competitive salary package reflective of your experience
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Career pathways into technical leadership, projects, architecture, and specialist engineering roles
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Exposure to a wide range of technologies, industries, and client environments
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Ongoing training and professional development opportunities
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Supportive, down-to-earth culture that values collaboration and knowledge sharing
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Why Join efex?
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This is more than a support role; it's a chance to grow with one of Australia's fastest-growing MSPs. You'll learn fast, be challenged daily, and have genuine opportunities to shape your career.
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Please note
: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
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📌 Level 2 Service Desk Engineer (Toowoomba)
🏢 EFEX
📍 Toowoomba