Job Description
As the first point of contact for our customers, you'll support customers across a range of well-known automotive and mobility brands. This is a fast-paced role where you'll help thousands of Australians every day when things don't go to plan. Whether it's a vehicle breakdown, roadside emergency, collision, or mobility issue, you'll provide support, reassurance, and practical solutions when customers need them most.
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Key responsibilities
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Assist customers experiencing vehicle breakdowns and roadside incidents
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Coordinate roadside assistance and recovery services
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Support customers following vehicle collisions
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Provide transparent, accurate, and empathetic customer service
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Navigate multiple systems while maintaining a high level of accuracy
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Solve problems and deliver positive customer outcomes
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About you
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Strong communication and active listening skills
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Excellent attention to detail
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Proficient computer literacy and navigating multiple systems
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Strong problem-solving abilities
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The ability to remain calm under pressure




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A positive attitude and team-focused approach
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Flexibility to work a rotating roster, including weekends and outside standard business hours
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Experience in customer service, retail, hospitality, administration, emergency services, or other customer facing environments will be highly regarded
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Option to convert to permanent part-time or full-time employment following an initial period of casual employment
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Comprehensive paid training and onboarding
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Ongoing coaching and development
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Career opportunities across the AMS Group
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A supportive and inclusive team culture
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Health and wellbeing initiatives
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About us
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At Australian Motoring Services, we help thousands of Australians every day when things don't go to plan. We support customers across a range of well-known automotive and mobility brands, providing support, reassurance, and practical solutions when customers need them most.

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