Hudson Homes Qld is a residential home building company delivering Home & Land Packages, retail and client contract specification projects across Queensland.
At Hudson Homes, Customer Satisfaction First is more than a core value, it's our purpose.
We embrace a "whatever, whenever" attitude, doing what it takes to meet our customers' needs and build lasting relationships through integrity, honesty and respect.
We believe that when our people are happy, supported and proud of what they do, our customers feel it too.
That's why we work hard to create a workplace that is positive, fun, collaborative and rewarding, where everyone is encouraged to contribute, grow and succeed.
The Hudson Homes Way is about being part of something bigger than your individual role.
We are one team, working together with a shared ambition.
We want people who take pride in what they do, support those around them, embrace challenges and genuinely want to make a difference.
At Hudson Homes, we don't just build homes, we build great teams, lasting relationships and a place where people want to belong.
The IT team keeps Hudson Homes' systems and technology running smoothly across the business, supporting staff productivity and the accuracy of the data that underpins day-to-day operations.
About Us
Hudson Homes Qld is a residential home building company delivering Home & Land Packages, retail and client contract specification projects across Queensland.
At Hudson Homes, Customer Satisfaction First is more than a core value, it's our purpose.
We embrace a "whatever, whenever" attitude, doing what it takes to meet our customers' needs and build lasting relationships through integrity, honesty and respect.
We believe that when our people are happy,



supported and proud of what they do, our customers feel it too.
That's why we work hard to create a workplace that is positive, fun, collaborative and rewarding, where everyone is encouraged to contribute, grow and succeed.
The Hudson Homes Way is about being part of something bigger than your individual role.
We are one team, working together with a shared ambition.
We want people who take pride in what they do, support those around them, embrace challenges and genuinely want to make a difference.
At Hudson Homes, we don't just build homes, we build great teams, lasting relationships and a place where people want to belong.
The IT team keeps Hudson Homes' systems and technology running smoothly across the business, supporting staff productivity and the accuracy of the data that underpins day-to-day operations.
About the Role
We are currently looking for an experienced IT Support Officer to join our team on a salary range of $75,000 to $95,000 (excluding superannuation).
Key duties will include:
Providing Level 1/2 technical support covering hardware and software, via phone, email and in person
Supporting servers, desktops, mobile devices, software and network administration
Setting up and maintaining user accounts, shared data access and security permissions
Generating, tracking and closing support tickets for facilities, server, application,



technical and network support
Installing and configuring operating system software, applications and upgrades, and rolling out current software systems
Supporting the maintenance and enhancement of the customer relationship management (CRM) system and associated tools and templates
Liaising with third-party IT service providers or vendors as directed
Conducting data analysis, including using SQL and Excel, and producing reporting to identify insights
Assisting with the research, testing and deployment of new technologies
Developing IT documentation, under the direction of the IT Manager, to support policies and operational processes
Requirements
We are seeking a candidate who:
Has experience in the construction industry
Has experience providing Level 1/2 technical support across hardware, software, desktop, mobile and network environments
Has experience logging, tracking and resolving support tickets through a helpdesk system
Has experience setting up and maintaining user accounts, shared data access and security permissions
Has experience using SQL and/or Excel for data analysis and reporting
Is comfortable liaising directly with third-party IT vendors and service providers
Highly desirable:
Several years of experience in an IT support or helpdesk role, ideally within the construction or property industry
Experience supporting or administering a CRM system
Experience installing, configuring and rolling out new software systems
Benefits
Based in Beenleigh, close to train and bus stop, with easy street parking nearby
Some flexibility around work arrangements, to be discussed with the successful candidate
#J-*****-Ljbffr

📌 It Support Officer (Queensland)
🏢 On Demand Hr
📍 Queensland