Wongaburra is seeking a warm, professional and organised Receptionist to be the first point of contact for visitors, families, contractors and other stakeholders at our residential care site.
This is a key front-of-house and administrative support role that helps create a positive first impression of our organisation while ensuring smooth day-to-day operations.
You will address all incoming phone calls, coordinate site access and security protocols as required, deliver excellent customer service, and provide reliable administrative support to the Clinical Care Coordinator, Charge Nurses and the wider residential care team.
Key Responsibilities
Greet and welcome visitors, families, residents and contractors in a friendly, professional manner
Answer the main reception line, direct calls and take accurate messages
Manage visitor sign-in/out processes, site access and security monitoring (including CCTV)
Schedule and coordinate appointments, manage calendars and assist with transport arrangements
Provide information and practical assistance to residents, families and visitors
Maintain a clean, tidy and welcoming reception area
Handle mail and deliveries, maintain stationery supplies and support meeting preparation
Provide administrative support to the Clinical Care Coordinator and Charge Nurses (document preparation, filing, archiving, posters/flyers,



records management, etc.)
Assist with minor IT/phone troubleshooting and contractor coordination
Uphold confidentiality, facility policies and Work Health & Safety requirements at all times
What We're Looking For
Previous experience in a reception, front-of-house or administrative support role (highly desirable)
Experience in aged care, healthcare or a similar regulated setting (advantageous)
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems
Excellent interpersonal and customer service skills – you will be the face of Wongaburra
Clear, professional verbal and written communication
Strong organisational skills, attention to detail and the ability to prioritise and multi-task
Calm, composed approach when handling busy or difficult situations
High level of discretion and confidentiality
Current police check (or ability to obtain one) in accordance with Wongaburra policy
Why Join Wongaburra?
You will play an important role in supporting our residents, families and care teams in a collaborative, values-driven environment.
We offer the opportunity to make a meaningful difference every day while developing your skills in a residential care setting.
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📌 Reception (Queensland)
🏢 Wongaburra Society
📍 Queensland