Emilly Hadrill Hair and Extensions – Paddington NSW
Can be based in Melbourne, Sydney, Gold Coast or Brisbane
Working Tuesday and Saturday with potential one Saturday off a month.
We are looking for an experienced, confident and highly organised Salon Concierge to be the central point of contact for our four salon locations.
As hair extension specialists, many of our client enquiries require a more personalised and knowledgeable approach.
You'll be responsible for managing incoming phone calls, online enquiries and bookings across all four salons, helping clients understand which services may be right for them and guiding them through the first stage of their salon journey.
You'll provide knowledgeable advice over the phone, assist with hair extension and general hair service enquiries, and ensure every client receives a warm, professional and seamless experience from their very first interaction with us.
Because this role involves consulting with clients and recommending appropriate services, previous hairdressing experience is essential.
You'll need a strong understanding of hair, colour and salon services, with the confidence to ask the right questions around a client's hair, desired result, maintenance expectations and appointment requirements.
Previous hair extension knowledge is highly regarded, however further training on our extension methods and services will be provided.
About the role
Can be based in Melbourne, Sydney, Gold Coast or Brisbane
Working Tuesday and Saturday with potential one Saturday off a month.
We are looking for an experienced, confident and highly organised Salon Concierge to be the central point of contact for our four salon locations.
As hair extension specialists,



many of our client enquiries require a more personalised and knowledgeable approach.
You'll be responsible for managing incoming phone calls, online enquiries and bookings across all four salons, helping clients understand which services may be right for them and guiding them through the first stage of their salon journey.
You'll provide knowledgeable advice over the phone, assist with hair extension and general hair service enquiries, and ensure every client receives a warm, skilled and seamless experience from their very first interaction with us.
Because this role involves consulting with clients and recommending appropriate services, previous hairdressing experience is essential.
You'll need a strong understanding of hair, colour and salon services, with the confidence to ask the right questions around a client's hair, desired result, maintenance expectations and appointment requirements.
Previous hair extension knowledge is highly regarded, however further training on our extension methods and services will be provided.
Key responsibilities
Answer and manage incoming phone calls for all four salon locations
Book, reschedule and manage client appointments across multiple salon diaries
Conduct initial consultations over the phone and help clients determine the most appropriate service or consultation
Confidently discuss hair extensions, including suitability, maintenance,



appointment requirements and the client journey
Use your hairdressing knowledge to discuss colour, treatments, styling and other salon services
Ask the right questions to understand a client's current hair, desired result and service requirements
Respond promptly and professionally to website, online and other digital enquiries
Match clients with the appropriate stylist, service and salon location
Manage new-client and hair extension enquiries and convert them into confirmed consultations and bookings
Ensure appointments are booked correctly with the appropriate services and timing
Provide clear information regarding pricing, availability, salon policies, maintenance and appointment preparation
Maintain accurate and detailed client notes and booking information
Deliver a consistently high level of client care across every interaction
About you
Previous hairdressing experience — essential
Strong knowledge of hair, colour and salon services
Hair extension knowledge or experience — highly regarded
The ability to confidently consult with clients over the phone and ask the right questions
A genuine interest in hair extensions and creating an exceptional client experience
Excellent phone manner and customer service skills
Strong computer and booking-system skills
The ability to manage multiple salon diaries and priorities simultaneously
Excellent attention to detail
Strong written communication skills for responding to online enquiries
A calm, solutions-focused approach during busy periods or challenging situations
Confidence recommending appropriate services and converting enquiries into consultations and confirmed bookings
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📌 Salon Concierge (Sydney)
🏢 Emilly Hadrill Hair and Extensions
📍 Sydney