Job Description
IT Helpdesk Officer n
Bepassionate. Be progressive. Hawkesbury City Council.
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Salary
n negotiable $80k to $96k + Super
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9 Day Fortnight
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Fitness Passport Option
+ On-Site Parking
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Hawkesbury City
n Council is the largest local government area in metropolitan NSW covering 2,800
n square kilometres, incorporating both urban and rural communities. We are committed to working together to
n deliver outcomes for the community through innovation and best practice.
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Hawkesbury City Council strives to be an inclusive workplace
n for all people. We welcome and encourage applications from all ages and
n genders, Aboriginal and Torres Strait Islander peoples, people from culturally
n diverse backgrounds, the LGBTIQ+ community, veterans and people with
n disabilities.
The Role n
Reporting to the Senior Network
n Administrator and based in Windsor, the IT Helpdesk Officer is the first line
n of contact for users by providing technical helpdesk support to Council Staff via phone calls,
n emails and in person. Your typical duties will include; call response,
n business application support, hardware faults, customer support of programs on
n PC's and LAN and administration support to the IT team. You will display a high
n level of customer service assisting employees with all IT related enquiries.
About You n
You have demonstrated experience in managing and maintaining IT
n Support and Systems Helpdesk, with the ability to support both technical and non-technical
n users. You will have solid problem solving skills and the ability to manage
n competing priorities, implement change, and deliver solutions. You are a proactive,



adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.
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Tertiary qualifications in Information
n Technology, IT Certification or working towards completing, or relevant industry experience
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Demonstrated ability to provide desktop and
n application support
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Excellent customer service and communication
n skills
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Demonstrated business analysis and problem
n solving skills
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The right to live and work in Australia
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Class C Drivers Licence
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WHS General Construction Work in NSW
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Working with Children Check (WWCC)
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Successful applicants will be required to
n undergo background (police) checks and medical declaration
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Certificate in Information Technology
n Infrastructure Libraries (ITIL)
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Knowledge and Awareness of cybersecurity principles and frameworks
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Knowledge and understanding of IT network
n protocols
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Experience with local government software such
n as Financials / Property and Rating / Records Management systems
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The Rewards n
An attractive
n salary will be negotiated with the successful applicant commensurate with
n qualification, skills, and experience.
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Rostered
n Day Off
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Flexible
n work arrangements
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Health
n and Wellbeing Program
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Long
n Service Leave after 5 years
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Training
n and Development Opportunities
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Employee
n Reward and Recognition program
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Fitness Passport Option
n
Social
n Club - BBQs, Christmas parties, raffles and activities
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Employee
n Assistance Program for employees and their family
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#J-*****-Ljbffr

📌 It Helpdesk Officer (Sydney)
🏢 Careers at Council
📍 Sydney