Job Description
Located in Beaudesert, Bush's Proteins is one of Australia's largest service rendering plants. Bush's Proteins is a function of the A J Bush & Sons business which is family owned and operated with over 115 years of history in the meat industry. The Head Office is located in Homebush, NSW.
n
Bush's Proteins converts animal by-products into valuable commodities such as meat-based protein meals and fats / oils, commonly used as key ingredients in stock feed, pet food, aqua feed and fertiliser.
n
We are expanding our customer engagement function and seeking a confident, proactive Account Manager to manage our SME customer base and drive service quality.
n
This is a hands‐on, field‐focused role—ideal for someone who enjoys building relationships, solving problems quickly, and working closely with transport and operations teams to deliver outstanding service.
n
Why This Role Matters
n
You will manage approximately 300 active accounts, ensuring they receive reliable, compliant collection services while identifying opportunities to improve standards, grow revenue, and strengthen long‐term relationships.
n
If you thrive on autonomy, enjoy being on the road, and can confidently pick up the phone or walk into a customer site to resolve issues, this role will suit you perfectly.
n
What You'll Be Doing
n
n
Act as the primary contact for SME retail and small processor customers
n
Educate customers on contamination, specifications, and collection requirements
n
Identify growth opportunities and drive revenue‐generating activities
n
n
Operational Coordination
n
n
Coordinate daily collection activities with transport contractors
n
Resolve non‐conforming collections and support customers to improve standards
n




Work with the logistics team and Head of Commercial to optimise routes
n
Collaborate with Production and Logistics teams to resolve service issues
n
n
Business Development
n
n
Engage and onboard prospective accounts
n
Support pricing discussions and value‐proposition communication
n
Contribute to building the broader customer engagement and account management framework
n
n
Performance & Reporting
n
n
Achieve KPIs linked to customer conversion, revenue growth, service quality, and retention
n
Provide regular reporting on account performance and commercial opportunities
n
Participate in developing bonus/commission structures tied to paid‐model uptake
n
1–2 days office‐based, remainder spent visiting customers and overseeing collections
n
Company vehicle provided (fuel + e‐tag)
n
High autonomy with strong expectations for proactive communication
n
Work closely with commercial, logistics, production, and contractor teams
n
n
What You Bring
n
n
2–5+ years in account management, customer service, or business development
n
Strong communication skills and confidence engaging customers at all levels
n
Experience managing a large, diverse customer base
n
Background in transport, logistics, waste, or similar operational industries
n
Ability to resolve issues quickly and professionally
n
Comfortable working independently and travelling regularly
n
Exposure to
contamination/specification
education or compliance‐based engagement
n
Understanding of route optimisation or operational efficiency
n
n
Key Attributes
n
n
Robust relationship builder with commercial awareness
n
Resilient and solutions‐focused
n
Highly organised with strong follow‐through
n
Motivated by targets, growth, and adding value back to the business
n

📌 Account Manager (Queensland)
🏢 Bush's Proteins
📍 Queensland