Receiving, managing and triaging IT service requests
Providing technical support, advice and training to staff, students and visitors
Supporting IT hardware, software and associated services
Troubleshooting and resolving incidents within agreed service levels
Monitoring networks, applications, systems and audio-visual services
SupportingMicrosoft 365, Windows, Apple, mobile/BYOD and AV technologies
Assisting with hardware and software configuration, testing and installation
Contributing to continuous improvement and maintaining IT knowledge resources
8 week contract - ASAP Start
North Sydney location
$***** + super per hour
WHV welcome
About the Role
Receiving, managing and triaging IT service requests
Providing technical support, advice and training to staff, students and visitors
Supporting IT hardware, software and associated services
Troubleshooting and resolving incidents within agreed service levels
Monitoring networks, applications,



systems and audio-visual services
SupportingMicrosoft 365, Windows, Apple, mobile/BYOD and AV technologies
Assisting with hardware and software configuration, testing and installation
Contributing to continuous improvement and maintaining IT knowledge resources
About you
A qualification inIT/Computer Science, relevant IT education/training, or equivalent experience
Strong customer service and communication skills
Experience providing technology/IT support in a client-focused setting
The ability to work independently and as part of a team
Strong knowledge ofMicrosoft Windows, Microsoft 365, PC and Apple technologies
Experience withAudio Visual, video conferencing, print/imaging and mobile technologies
A flexible, proactive approach and the ability to work in a changing service environment
#J-*****-Ljbffr

📌 Technology Support Officer (Sydney)
🏢 Charterhouse
📍 Sydney