Job Description
Key responsibilities
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Welcoming guests and providing a friendly, professional check-in and check-out experience
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Managing reception enquiries, bookings, payments and guest requests
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Acting as the Duty Manager during assigned shifts and taking responsibility for the property
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Responding confidently to guest issues and resolving problems as they arise
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Supporting the safety, security and wellbeing of guests
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Completing end-of-shift procedures and handovers
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Working closely with housekeeping, maintenance and other team members
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Helping create a fun, social and welcoming environment for our guests
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Ensuring BUNK's standards and procedures are maintained throughout your shift
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About you
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Has previous experience in accommodation, hospitality, tourism or customer service
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Is confident working independently and making decisions
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Has strong communication and problem-solving skills
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Is comfortable dealing with challenging guest situations
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Can remain calm and professional when things get busy
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Has a genuine interest in providing great guest experiences
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Is reliable, organised and takes responsibility for their shift
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Is comfortable working evenings and weekends
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Has previous Duty Manager or supervisory experience (preferred, but not essential)
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Previous hostel or hotel reception experience will be highly regarded
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About us
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BUNK Brisbane is a busy, social hostel environment where no two shifts are quite the same. You'll work with an international mix of guests and a team that values personality, initiative and outstanding hospitality.

📌 Duty Manager / Receptionist (Queensland)
🏢 BUNK Brisbane
📍 Queensland