Housing Officer – Tenancy Services
Public Sector People is currently looking for an experienced Tenancy Manager to join an established community housing provider in Queensland.
This organisation provides secure and affordable housing to individuals and families across Queensland. Its approach combines effective tenancy management with early intervention, strong tenant relationships and connections to community support.
This is an opportunity to manage your own portfolio while helping tenants overcome challenges and maintain stable housing.
The Role
You will oversee the full tenancy lifecycle, from commencement and ongoing account management through to property care, complex tenancy matters and exits.
Rather than waiting for issues to escalated, you will work proactively with tenants to understand what is happening, identify practical solutions and connect them with appropriate support. You will balance empathy with accountability, ensuring tenancy obligations are understood and managed consistently.
Your responsibilities will include:
Managing a portfolio of social and affordable housing tenancies
Establishing strong, professional relationships with tenants
Monitoring rent accounts and addressing arrears through early intervention
Coordinating tenancy commencements, reviews, transfers and exits
Responding to property care concerns, neighbourhood disputes and disruptive behaviour
Conducting tenant visits and property inspections where required
Developing repayment plans and sustainable tenancy strategies
Working with support providers,



government agencies and internal property teams
Preparing notices, evidence and documentation for QCAT proceedings
Maintaining accurate case notes, records and tenancy documentation
Applying the Residential Tenancies and Rooming Accommodation Act **** and relevant organisational policies
About You
You will be comfortable managing competing priorities and making sound decisions in situations that are not always straightforward. You communicate clearly, remain calm during difficult conversations and understand how to combine good customer service with effective tenancy management.
You will ideally bring:
Experience in community housing, public housing, residential property management or a related service
Working knowledge of Queensland residential tenancy legislation
Experience managing arrears, tenancy breaches or complex customer matters
Strong negotiation, problem-solving and conflict-resolution skills
The confidence to work independently while contributing to a collaborative team
Accurate record-keeping and case management skills
A current Queensland Driver Licence
Experience working with people experiencing housing instability, financial hardship or other barriers would be highly regarded, as would previous involvement in QCAT matters.
What's Available
Salary packaging benefits
SCHADS Award Level 4 conditions
Four days working onsite or across the portfolio, with one day from home
A supportive team workplace with a strong community focus
The opportunity to contribute directly to housing stability across Queensland
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📌 Housing Officer (Brisbane)
🏢 Public Sector People
📍 Brisbane