Job Description
APS3 Participant Support Officer - Bendigo n
Position Title:
APS3 Participant Support Officer
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Employment Type:
Full-Time (100% Onsite | Monday to Friday, 8:30am - 4:30pm)
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Duration:
12-Month Assignment
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Position Title:
APS3 Participant Support Officer
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Location:
Bendigo, VIC
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Employment Type:
Full time (100% Onsite | Monday to Friday, 8:30am - 4:30pm)
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Duration:
12-Month Assignment
About the Role n
Join Federal Government organisation in Bendigo to deliver vital support to NDIS participants, their families, and carers. You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels.
Key Responsibilities n
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Participant & Customer Support:
Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries.
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Planning & Actioning Tasks:




Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act.
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Enquiry Resolution & Referrals:
Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services.
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Administration & Operations:
Coordinate office appointments, oversee the team's shared email inbox, and maintain accessible facilities for visiting participants.
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Research & Data Entry:
Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions.
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Feedback Management:
Receive, record, and process participant feedback and complaints within business systems.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Aps3 Participant Support Officer - Bendigo (Victoria)
🏢 Randstad
📍 Victoria