Customer Service & Operations Coordinator
Waste Clear is seeking a capable and motivated Customer Service & Operations Coordinator to join our growing team in Wetherill Park.
This is a hands on coordination role where you will help manage customer enquiries, daily service issues and operational requirements within a fast moving waste and logistics business.
You will work closely with our drivers, operations team, accounts staff and customers to solve problems, coordinate services and ensure each day runs smoothly. The role also includes administration, inbound sales and accounts support, providing excellent exposure to different areas of the business.
This position would suit someone who enjoys taking ownership, solving practical problems and working in an environment where no two days are the same.
About the role
Waste Clear is seeking a capable and motivated Customer Service & Operations Coordinator to join our growing team in Wetherill Park.
This is a hands on coordination role where you will help manage customer enquiries, daily service issues and operational requirements within a fast moving waste and logistics business.
You will work closely with our drivers, operations team, accounts staff and customers to solve problems, coordinate services and ensure each day runs smoothly. The role also includes administration, inbound sales and accounts support, providing excellent exposure to different areas of the business.
This position would suit someone who enjoys taking ownership, solving practical problems and working in an setting where no two days are the same.
What you will be doing
Coordinating customer requests and daily service requirements




Communicating with drivers and the operations team regarding collections, access issues and service changes
Investigating missed services, customer concerns and operational issues
Reviewing driver photos, service records and GPS information to resolve customer enquiries
Handling inbound calls and emails professionally and providing timely updates
Arranging additional collections, bin deliveries, exchanges and service changes
Preparing quotations and assisting customers with new service enquiries
Maintaining accurate customer, service and site information within our systems
Assisting with invoicing, accounts receivable and customer payment follow ups
Completing data entry, reporting and general office administration
Working across departments to ensure reliable and efficient service delivery
Identifying opportunities to improve operational processes and the customer experience
What we are looking for
Previous experience in customer service, operations, logistics, administration or a coordination role
Experience within waste management, transport, logistics, construction, trades or another service based industry is highly regarded
Strong problem solving skills and the ability to make practical decisions
Confidence communicating with customers, drivers and team members




Excellent verbal and written communication skills
Solid organisational skills with the ability to manage competing priorities
A high level of attention to detail and accuracy
The ability to work independently and take ownership of tasks
Confidence using Microsoft Outlook, Word and Excel
Experience using WasteEdge and Xero is preferred but not essential
A positive attitude and willingness to support different areas of the business
Why join Waste Clear?
Secure full time position with an established Australian owned business
Work closely with our fleet, drivers and daily waste operations
Take ownership of service issues and deliver practical solutions
Enjoy a varied role combining operations, customer service, accounts and sales
Supportive team environment where your contribution is recognised
Market-competitive salary and benefits package
Genuine opportunities to develop into operations, account management or other areas of the business
About Waste Clear
Waste Clear is a leading provider of waste management and recycling solutions throughout the Sydney metropolitan area. With more than 20 years of industry experience, we are committed to delivering reliable service, practical solutions and exceptional customer support.
Our business continues to grow, creating opportunities for motivated team members who want to build a long term career and make a meaningful contribution to our operations.
If you are organised, confident, solutions focused and ready to take ownership of a varied operational role, we would like to hear from you.
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📌 Customer Service & Operations Coordinator (New South Wales)
🏢 Waste Clear
📍 New South Wales