Job Description
Here is a more refined and attractive version designed to appeal to high-quality, long-term applicants who are compassionate, skilled, and genuinely interested in working within neurology and specialist healthcare:
n
Medical Receptionist (FULL-Time) – Specialist Neurology Clinic
n
Castle Hill, NSW | Monday to Friday - 9:00 am to 5:00 pm
n
We are seeking an experienced, compassionate, and highly motivated Medical Receptionist to join our growing specialist neurology clinic in Castle Hill.
n
This is more than a reception role — it is an opportunity to become a valued long-term member of a close-knit, high-performing healthcare team dedicated to providing exceptional neurological care to our patients.
n
We are looking for someone who genuinely enjoys helping people, takes pride in their work, and is seeking stability, growth, and long-term career satisfaction within a professional specialist practice. Neurology can be a complex and deeply rewarding field, and we value team members who are empathetic, calm under pressure, detail-oriented, and committed to making a meaningful difference in patients' lives.
n
Our clinic values professionalism, kindness, honesty, teamwork, initiative, and a positive workplace culture. We are searching for someone who aligns with these values and is looking for a long-term position where they can grow alongside our practice.
n
Here is a more refined and attractive version designed to appeal to high-quality, long-term applicants who are compassionate, professional, and genuinely interested in working within neurology and specialist healthcare:
n
Medical Receptionist (FULL-Time) – Specialist Neurology Clinic
n
Castle Hill, NSW | Monday to Friday - 9:00 am to 5:00 pm
n
We are seeking an experienced, compassionate, and highly motivated Medical Receptionist to join our growing specialist neurology clinic in Castle Hill.
n
This is more than a reception role — it is an opportunity to become a valued long-term member of a close-knit, high-performing healthcare team dedicated to providing exceptional neurological care to our patients.




n
We are looking for someone who genuinely enjoys helping people, takes pride in their work, and is seeking stability, growth, and long-term career satisfaction within a professional specialist practice. Neurology can be a complex and deeply rewarding field, and we value team members who are empathetic, calm under pressure, detail-oriented, and committed to making a meaningful difference in patients' lives.
n
Our clinic values professionalism, kindness, honesty, teamwork, initiative, and a positive workplace culture. We are searching for someone who aligns with these values and is looking for a long-term position where they can grow alongside our practice.
n
About the Role
n
As the first point of contact for patients and healthcare providers, you will play a vital role in ensuring the smooth day-to-day operation of the clinic while helping create a welcoming, supportive, and efficient environment for patients undergoing neurological care.
n
You will work closely with the neurologist, Practice Manager, and healthcare team in a busy but supportive specialist environment where your contribution is genuinely valued and appreciated.
n
Essential Criteria
n
n
Minimum 2 years' experience as a medical receptionist within a healthcare or specialist medical setting
n
Strong computer and administration skills
n
Experience with patient booking and practice management software (experience with Xestro PMS is highly regarded)
n
Excellent verbal and written communication skills
n
Strong organisational and multitasking abilities
n
Ability to work efficiently and calmly within a fast-paced clinical environment
n
Flexibility to assist with leave coverage when required
n
n




The Ideal Candidate Will Be
n
n
Warm, professional, compassionate, and patient-focused
n
Reliable, honest, loyal, and proactive
n
Someone who takes initiative and enjoys being part of a team
n
Calm under pressure and capable of managing competing priorities
n
Detail-oriented with strong time-management skills
n
Interested in building a long-term career within specialist healthcare
n
Someone who contributes positively to workplace culture and genuinely cares about patient experience
n
n
Key Responsibilities
n
n
Providing professional and compassionate customer service to patients and healthcare professionals
n
Managing appointments, phone enquiries, emails, and patient communications
n
Coordinating patient bookings and clinic schedules accurately and efficiently
n
Processing invoicing, receipting, and administrative documentation
n
Preparing clinics and patient files ahead of consulting sessions
n
Supporting doctors and the Practice Manager with administrative and operational duties
n
Liaising with referring doctors, allied health professionals, and external stakeholders
n
Maintaining confidentiality, professionalism, and an organised reception environment
n
n
What We Offer
n
n
Supportive and respectful team environment
n
Chance for long-term growth within a specialist neurology practice
n
Meaningful work within a rewarding area of healthcare
n
A workplace that values initiative, reliability, and team culture
n
Exposure to specialist neurology care and ongoing learning opportunities
n
n
Employer Questions
n
Your application will include the following questions:
n
n
Which of the following statements best describes your right to work in Australia?
n
How many years' experience do you have as a Receptionist and Secretary?
n
Do you hold a current Australian driver's licence?
n
Do you have a current National Police Check?
n
Do you hold a current Working With Children (WWC) Check?
n

📌 Medical Receptionist/ Secretary (New South Wales)
🏢 NEUROLOGY CASTLE HILL
📍 New South Wales