Job Description
Mascot | Fully office-based + free onsite parking
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What makes this company unique?
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Step into the world of premium home furnishings! This established business represents beautiful international brands across Australia and New Zealand
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Relationships are at the heart of this business. Many customers and suppliers have worked with the company for years, so service is personal rather than transactional
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There's plenty of variety here! You won't be pigeonholed into one repetitive task, with opportunities to get involved across customer service, orders, sales support, suppliers, and projects
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Join a friendly, down-to-earth team where people know their products, know their customers, and genuinely work together to get things done
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Looking for somewhere you can settle in and stay? This is a long-term opportunity with the scope to learn, grow, and take on more over time
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Forget circling Mascot looking for a parking space every morning – there's free parking onsite!
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What is unique about you?
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You're someone who genuinely likes helping people – you're warm, responsive, and naturally good at building rapport
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Busy inbox? Phone ringing? An order that needs sorting? You're at your best when there are a few things happening at once
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Details matter to you. Whether it's a price, product code, stock level, or delivery detail, you're someone who checks rather than assumes
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You have experience in customer service,



operations, sales support, or a similarly fast-paced role
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You're confident picking up the phone and speaking with customers, but equally polished and professional over email
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You're organised without being rigid and can reshuffle your priorities when something more urgent lands on your desk
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You're naturally curious and enjoy learning the ins and outs of a product range so you can give customers genuinely useful answers
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If you've worked in home furnishings, interiors, furniture, design, or a product-based business, brilliant! If not, an interest in beautiful products and a willingness to learn will go a long way
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A snapshot of your role....
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Be the friendly first point of contact for customer enquiries across phone and email
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Process customer orders, quotes, and proformas accurately, keeping everything moving behind the scenes
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Check stock availability, coordinate stock reserves with suppliers, and provide customers with accurate pricing and product information
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Build solid relationships with customers and suppliers, becoming someone they know they can rely on
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Work closely with the sales team, helping with customer requests, projects, and the day-to-day details that keep everything running smoothly
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Pitch in across the wider operations team when needed – this is an all-rounder role where variety is part of the appeal!

📌 Customer Service Representative (New South Wales)
🏢 EST10
📍 New South Wales