The Business Systems & IT Specialist supports and maintains the technology that our company runs on.
The role covers end user IT support, identity and device management, CRM configuration, reporting, workflow automation and internal development.
The successful candidate will resolve day to day technical issues and deliver improvements to our core business systems.
This is a broad, hands‐on role suited to a technical generalist who is comfortable moving between support, systems configuration and development work, and who can prioritise independently across a diverse workload.
Key responsibilities
Manage the helpdesk queue and resolve technical issues for approximately 100 staff
Provide first and second level support across hardware, software, connectivity and access issues
Escalate and track unresolved issues through to closure
Deliver staff onboarding and offboarding, including device provisioning, account creation and access removal
Maintain the device fleet and asset register, including procurement, replacement cycles and disposal
Support the telephony and communications platforms used across the business
Administer user accounts, groups and access across Google Workspace, JumpCloud and the wider SaaS environment




Configure and maintain our CRM, including fields, layouts, workflows and module structure
Build and maintain reports and dashboards in our CRM's Analytics
Write SQL queries to support reporting requests from Sales, Operations and Marketing
About you
Four to six years experience in a technical role with demonstrated ownership of systems or infrastructure
Proficiency in SQL, with the ability to translate business questions into reporting outputs
Demonstrated experience building workflow automations in a platform such as n8n, Make, Zapier or Zoho Flow
Experience working with APIs, webhooks and JSON to connect systems
Experience working alongside a development team, including translating business requirements into technical specifications and testing delivered work
Administration experience with Google Workspace or Microsoft 365
Experience with an identity or device management platform such as JumpCloud, Okta, Intune or Jamf
Demonstrated experience configuring a CRM platform, ideally Zoho, Salesforce or HubSpot
Experience supporting end users in a helpdesk or service desk environment
#J-*****-Ljbffr

📌 Business Systems & It Specialist (Gold Coast)
🏢 seek.com.au
📍 Gold Coast