Job Description
About The Company
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Our client is the global leader for crew accommodation solutions, and they are changing the way businesses manage travel. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience and we are looking for dynamic, creative, and tech savvy individuals to join the team.
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About The Role
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The Airline Support Specialist processes hotel and ground transportation reservations, transacting with hotel and ground transportation partners, whilst providing qualified, courteous and friendly customer service to airline staff. A position like this is perfect for those from the travel or aviation industry who are seeking to move into a corporate role. You will be working fully onsite at the office of one of Australia's largest airlines. This is a casual role, with operating hours from Monday to Friday (including shifts that fall on public holidays), alternating between morning shifts (6:30am-2:30pm) and afternoon shifts (2:00pm-10pm) every 4 weeks. The rate of pay is $***** per hour plus super and penalties.
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Duties
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Process hotel and ground transportation reservations, ensuring accuracy and timeliness in transactions with industry partners.
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Provide professional, courteous,



and friendly customer service to airline crew, addressing inquiries, resolving issues, and ensuring customer satisfaction.
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Play a pivotal role in reflecting airline operational changes to clients, hotels, and transportation partners, ensuring seamless communication and coordination.
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Skills & Experience
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Knowledge of airline crew scheduling is highly advantageous.
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Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
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Excellent computer skills.
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Ability to remain adaptable and build relationships with external stakeholders as well as internal team.
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There may be opportunities to work overtime on weekends.
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Benefits
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Employee Assistance Program (EAP) - access to a comprehensive counselling service free to employees.
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A supportive, inclusive, and dynamic team environment.
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Training and development opportunities to maintain and expand your skill set.
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Working in partnership with leading international airline clients.
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Hotel discounts with our selected hotel partners.
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Possible extension subject to review at the end of the fixed-term.
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📌 Airline Support Specialist (New South Wales)
🏢 Citrus Group
📍 New South Wales