Job Description
Customer service and Data entry administrator
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For over 50 years, Cortani Interiors (formerly Showerama) has been one of Queensland's leading manufacturers and installers of shower screens, wardrobe doors, mirrors, shelving, and glazing solutions.
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We proudly partner with builders, developers, designers, and homeowners to deliver high-quality products, exceptional customer service, and innovative solutions. Our continued growth is driven by our commitment to quality workmanship, reliability, and customer satisfaction.
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About the Role
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Cortani Interiors is seeking an energetic, organised, and customer-focused Data entry & Customer ServiceCoordinator to join our growing team.
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This is a fast-paced role suited to someone who thrives in a busy environment, enjoys juggling multiple tasks, and takes pride in accuracy and efficiency. You will play a critical role supporting our customers, sales team, production team, and installation crews while ensuring orders and job information are processed correctly and on time.
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To Be Successful in This Role, You Will Have:
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Exceptional data entry accuracy and attention to detail.
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Strong time management and organisational skills.
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The ability to prioritise multiple tasks and meet deadlines.
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A proactive and positive attitude with a willingness to learn.
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Strong communication and customer service skills.
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The ability to work independently while contributing positively to a team environment.
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Excellent problem-solving skills and initiative.
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Confidence using computer systems and administrative software.
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A professional and well-presented manner.
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Experience working in a rapid-paced office, scheduling, customer service, or administration environment.
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Key Responsibilities
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Order Processing & Data Entry
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Accurately enter customer orders into company systems.
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Review job specifications, quotes, and drawings to ensure correct processing.
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Maintain accurate records and documentation.
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Ensure all customer information and job details are entered correctly.
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Customer Service
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Respond to customer enquiries via phone and email.
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Provide professional assistance regarding orders, products, installations, and service requests.
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Log and track customer issues to ensure timely resolution.
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Liaise with internal departments to keep customers informed.
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Administration & Reception
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Manage incoming calls and general office enquiries.
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Maintain digital filing and customer records.
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Process customer payments when required.
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Provide front-of-house reception support.
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Assist with general administrative duties across the business.
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Scheduling & Coordination
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Coordinate installation and service appointments.
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Manage builder portal communications and customer scheduling requests.
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Process requests relating to installations, glazing certificates, and service work.
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Communicate scheduling requirements clearly across departments.
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Invoicing & Documentation
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Prepare and issue invoices to customers.
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Review installer paperwork and enter completion details into company systems.
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Ensure completed jobs are invoiced accurately and promptly.
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Process and issue glazing certificates as required.
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Operations Support
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Prepare and organise job paperwork.
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Assist with workflow coordination between office, factory, and installation teams.
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Ensure priority jobs are identified and communicated effectively.
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Support continuous improvement of administrative and operational processes.
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Experience & Qualifications
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The following will be highly regarded:
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Experience in the shower screen, glazing, building, construction, cabinetry, or manufacturing industries.
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Experience using Simpro or similar ERP software.
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Previous administration, scheduling, customer service, or office coordination experience.
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Experience working with builders, trades, or construction-related customers.
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Why Join Cortani Interiors?
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Stable, long-established Queensland business.
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Supportive team environment.
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Diverse and fast-paced role with no two days the same.
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Opportunity to grow with an expanding company.
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Be part of a business that values quality, accountability, and excellent customer service
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a Data Entry Administrator?
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How many years' experience do you have in the construction industry?
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Which of the following Microsoft Office products are you experienced with?
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Do you have customer service experience?
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What's your expected annual base salary?
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How much notice are you required to give your current employer?
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📌 Customer Service And Data Entry Administrator (Queensland)
🏢 Fienza Factory
📍 Queensland