Job Description
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Develop Standard Operating Procedures for a Case Management System
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We are seeking an experienced Technical Writer to support a major Case Management System implementation and business transformation program.
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Key Responsibilities
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Develop Standard Operating Procedures, work instructions and operational guidelines.
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Document future-state business processes for a new Case Management System.
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Facilitate workshops with subject matter experts to capture processes and requirements.
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Produce knowledge articles, fact sheets and client correspondence templates.
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Review and edit content to ensure accuracy, consistency and plain-English communication.
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Key Skills and Experience
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Solid experience as a Technical Writer developing operational documentation and business process artefacts.
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Experience supporting technology implementations or business transformation programs.
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Case Management System or workflow platform implementation experience.
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Victorian Government, statutory authority or broader public sector experience.
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Excellent writing, editing and proofreading skills.
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What's in it for you:
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3 Month Contract
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Government Agency
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📌 Technical Writer (Victoria)
🏢 Talent
📍 Victoria