Job Description
Turn outstanding customer service into a career with a difference!
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AtHutcheon & Pearce, we're more than just a dealership. We're proud partners of the iconicJohn Deerebrand, supporting the people and businesses that keep Australia moving.
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We're looking for aService Advisorwho loves working with people, thrives on keeping things organised, and takes pride in getting the details right.
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If you've got strong customer service and administration skills — and you're ready to bring them into an exciting, hands‐on industry — we'd love to hear from you.
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What will you be doing?
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You'll be at the heart of our service operation, connecting customers with our technicians and making sure every job runs smoothly from booking through to completion.
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Your day will include:
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Building strong relationships with customers and understanding their service needs
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Preparing clear, accurate and competitive service quotes
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Booking jobs and managing the workshop schedule
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Coordinating with technicians to keep jobs progressing and customers informed
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Managing warranty claims and product improvement campaigns
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Reviewing repair orders and preparing accurate service invoices
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Keeping customers updated throughout the service process
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Monitoring service performance and using data to identify opportunities to improve
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Helping create an exceptional customer experience, every time
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What are we looking for?
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We're looking for someone who isorganised, personable and proactive— someone who enjoys dealing with customers and is just as comfortable managing the administration behind the scenes.
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You'll bring:
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Strong customer service and communication skills
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Excellent administration and organisational skills
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High attention to detail and the ability to manage multiple priorities
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Confidence using Microsoft Office, spreadsheets and business systems
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A positive,



practical and solutions-focused attitude
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The ability to work effectively as part of a busy team
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Experience inagriculture, construction, mining or automotivewould be highly regarded.
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You don't necessarily need to be trade qualified —industry knowledge and mechanical understanding are a bonus, not a must. What matters most is your ability to look after customers, stay organised and keep things moving.
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Why Hutcheon & Pearce?
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This is an opportunity to build a career with a respected regional business and work alongside some of the best people in the industry.
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Participation in ourmonthly incentive scheme
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A Monday–Friday work week
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Staff discounts onJohn Deere parts, products, toys and merchandise
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A supportive team setting
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Ongoing opportunities to learn, develop and grow your career
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The opportunity to work with an iconic global brand
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Ready to make a move?
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If you're a customer-focused administrator who loves being organised, solving problems and making things happen,this could be the role for you.
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Bring your skills to Hutcheon & Pearce and become part of a team that keeps our customers — and their businesses — moving.
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Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the Construction / Forestry / Agricultural / Lifestyle industry. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after‐sales support, and outstanding service to our customers.
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Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life

📌 Service Advisor (Sydney)
🏢 Hutcheon & Pearce
📍 Sydney