Quality Assurance & Member Experience Analyst (Victoria)

Quality Assurance & Member Experience Analyst (Victoria)

23 Sep
|
GMHBA
|
Victoria

23 Sep

GMHBA

Victoria

Job Description
GMHBA is seeking a Quality Assurance Analyst to drive quality, compliance, and member experiences across our Contact Centre operations. You will review interactions across calls, emails and webchat, identify coaching opportunities, and support continuous improvement initiatives with leaders and teams.
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You'll bring experience in a Contact Centre/Retail workplace, strong PHI knowledge, and excellent stakeholder engagement.

📌 Quality Assurance & Member Experience Analyst (Victoria)
🏢 GMHBA
📍 Victoria

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