Job Description
As a Department Manager (Customer Service Manager) at Myer Wagga, you will play a key role in driving customer service excellence across multiple departments. Leading from the front, you will inspire and develop high-performing teams to deliver exceptional customer experiences while achieving strong commercial results.
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You will champion the Myer strategy, oversee day-to-day operations, and provide ongoing coaching, mentoring, and leadership to empower your team to succeed. As a valued member of the store leadership team, you will collaborate closely with fellow leaders to ensure operational excellence and a consistent customer-first culture.
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This is a pivotal leadership opportunity offering strong career development, succession planning, and clear pathways for progression within one of Australia's leading retailers.
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About The Role:
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Lead and manage daily department operations to drive customer satisfaction and financial performance
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Inspire and develop your team through effective coaching, feedback, and recognition
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Foster a high-performance, customer-first culture by role modelling service excellence
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Maximise team productivity through smart workforce planning and task delegation
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Spend quality time on the floor to lead by example and gain valuable customer insights
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Empower and mentor your team to become the next generation of Myer leaders.
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About You:
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Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
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Strong people leadership skills with a 'hands-on', collaborative approach
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Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
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Customer focused with superior customer service skills
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Robust commercial acumen and understanding of retail operations
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Excellent time management and prioritisation skills
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Benefits to you:
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Be part of a supportive and dynamic leadership team
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Access to career development and succession planning opportunities
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Exciting Team Member discounts and exclusive offers
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Access to volunteer, parental and lifestyle leave
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Service Recognition, Inspirational People Awards, and more!
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Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).

📌 Retail Manager (Western Australia)
🏢 Myer
📍 Western Australia