A hands-on customer role for someone who knows their way around a trade counter
SPITWATER is looking for a practical, switched-on Service Centre Specialist to join our Brisbane team.
This is a front-line trade counter role working directly with customers who come into our Service Centre for machines, spare parts, accessories, chemicals, servicing and repairs.
You'll help customers work out what they need, look up parts, support service bookings, prepare quotes, assist with machine handovers and keep things moving between the customer, workshop, warehouse and sales team.
If you've worked in a trade counter, parts environment, automotive, machinery, industrial equipment, pumps, tools, agricultural equipment or a similar hands-on customer role, this could be a great fit.
You don't need to know SPITWATER equipment on day one. We can teach you the products.
What we do need is someone who enjoys dealing with trade and commercial customers, isn't afraid to ask questions and takes ownership of getting people the right answer.
About SPITWATER
SPITWATER is a trusted Australian name in commercial and industrial cleaning equipment.
We supply high-performance pressure cleaners, space heaters, commercial vacuums, scrubber dryers, chemicals, accessories and service support to customers across industries including transport, agriculture, manufacturing, construction, government, food and beverage, contract cleaning and trade services.
Our equipment is built for serious work and our customers rely on us for practical advice, reliable equipment, spare parts and ongoing service support.
About the role
As a Service Centre Specialist, you'll be one of the key people customers deal with when they walk through the door at our Brisbane Service Centre.
The role combines trade counter sales, parts support, customer service, service intake, showroom support and machine handovers.
One customer might need a replacement hose or fitting. The next may need help identifying a part from a machine diagram. Another might be dropping off a pressure cleaner for repair or picking up a new machine and needing to know how to operate it.
Your job is to understand what they need,



help where you can and get the right people involved when something requires more technical input.
This isn't a territory sales role and you won't be expected to chase cold leads or manage a portfolio of accounts.
It's about looking after the customers who come into the Service Centre, converting genuine counter opportunities and helping the whole operation run smoothly.
What you'll be doing
Serving trade, commercial and walk-in customers at the Service Centre
Helping customers with machines, spare parts, accessories, chemicals, servicing and repairs
Asking the right questions to understand what the customer is trying to do
Looking up and identifying spare parts using parts lists, diagrams and internal systems
Working with our technicians and product team when more technical advice is needed
Preparing quotes and following up suitable Service Centre enquiries
Providing approved pricing and product availability
Taking in machines for service, repair or warranty assessment
Recording accurate machine details, customer requirements and service notes
Helping coordinate customer drop-offs and collections
Supporting machine demonstrations and customer handovers
Providing basic operator familiarisation when customers collect equipment
Helping customers understand basic maintenance, accessories and chemical selection
Keeping customer and enquiry records accurate in HubSpot and our business systems
Working closely with technicians, warehouse, Customer Service and Account Managers
Keeping the trade counter, showroom and customer areas clean, organised and ready for business
Helping spot opportunities for accessories, chemicals, servicing and other products that genuinely suit the customer's needs
You'll probably enjoy this role if
You like dealing with tradies, operators and commercial customers face to face
You enjoy working out what part or product someone actually needs




You're comfortable around mechanical or technical products
You'd rather solve a problem than simply pass it on
You're confident talking to customers on the counter and over the phone
You can handle a busy environment where several things may be happening at once
You follow jobs through and keep customers updated
You're happy working closely with technicians and warehouse staff
You're comfortable using computers and learning new systems
You take pride in keeping your work area organised and professional
You're interested in learning how equipment works, not just memorising part numbers
What we're looking for
Experience in one or more of the following would be highly regarded:
Trade counter sales
Parts sales or parts interpreting
Automotive parts
Machinery or industrial equipment
Pumps, pressure cleaning or fluid handling equipment
Agricultural or rural supplies
Tools or trade equipment
Service coordination
Internal sales in a technical environment
You'll also need:
Strong customer service skills
Confidence dealing with trade and commercial customers
Good attention to detail
A practical approach to problem solving
Good organisation and follow-up habits
The ability to learn technical products and parts systems
Confidence using computer systems and CRM software
A current unrestricted Australian driver licence
A team-first approach
Formal parts or automotive qualifications would be useful, but they're not essential. Practical experience and the right attitude matter just as much.
Product and systems training will be provided.
Why join SPITWATER?
This is a wide-ranging role where you'll work with real products, real customers and an experienced local team.
You won't be sitting in a call centre reading from a script.
You'll be working alongside our technicians, warehouse team and sales people, learning our equipment and helping customers solve practical problems every day.
SPITWATER is also continuing to improve the way our Service Centres operate, so there's an opportunity to help build better processes and a stronger customer experience as the business develops.
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📌 Service Centre Specialist – Trade Counter & Parts (Queensland)
🏢 Spitwater
📍 Queensland