Job Description
Providence Disability and Ageing Support Services – Crows Nest NSW
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Ensure the team complies with the Disability Services Act Standards, NDIS framework and other relevant legislation.
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Apply person-centred approach and solution-focused, and strengths-based approach
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Coordination and development of clients' care plans in liaison with families and other stakeholders.
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Maintaining of participants records and providing updates on progress in weekly, monthly or quarterly reports.
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Ensuring high-quality service delivery that aligns with individuals' needs and goals.
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Ensure a high level of participants satisfaction measured through regular scheduled feedback and review processes.
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Coordinate and oversee rostering and timesheet requirements according to client support needs.
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Assisting young people to solve social, emotional and financial problems.
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Assist clients with daily living activities, such as personal care, meal preparation, household tasks and maintaining routines.
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Support clients with appointments, transport and community access.
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liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
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Development of skilled relationships with the participants, their families and other stakeholders and engagement and regular stakeholder meetings.
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Provision of accurate and timely case notes, incident reports and house reporting.
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Assessing clients' needs and planning, developing and implementing educational, training and support progress.
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Coordination and management of day-to-day operations in our Supported Independent Living program.
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Interviewing clients and assessing the nature and extent of difficulties
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Contributing to the development and implementation of service improvements.
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Conducting regular visits to clients home and community locations.
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Assessing community need and resources for health, welfare, housing, employment, training and support programs.
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Provide pre-planning support for new clients and families/carer transitioning to the agencies that can provide additional help.
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Facilitating communication and collaboration between different teams and departments.
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Developing and reviewing the client support plan
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Continue as the point of contact, identifying clients' needs and ensuring they are communicated with regularly, and this is documented prior to formal admission to the service.
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Monitoring and auditing clients' files to ensure accuracy and compliance.
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Identify and report risks, abuse, neglect or incidents in accordance with legislation and workplace policies.
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Develop positive, respectful relationships with clients and promote their independence, choice and dignity
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Monitor and report changes in clients' health, behaviour, wellbeing or support needs.
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Encourage development of life skills, including communication, decision-making, budgeting and independent living skills.
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Respond appropriately to challenging behaviours or complex support needs, using approved strategies.
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Work collaboratively with families, carers,



support coordinators, nurses, allied health professionals and other service providers.
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Maintain confidentiality, privacy, safeguarding and professional boundaries.
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Participate in team meeting, training, supervision and ongoing professional development.
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The successful applicant will demonstrate:
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Certificate III, IV or degree in Disability, Diploma of Community Service or other relevant qualification.
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Knowledge of the NDIS Quality and Safeguarding Framework.
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NDIS knowledge and awareness.
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Extensive knowledge regarding relevant legislation in the disability sector.
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Experience working in the Disability and Community setting with an accommodation facility supporting clients with high/complex needs.
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Experience supporting people with high support needs and personal care.
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Experienced supporting people with disability and behaviours of concern utilizing an empathetic and person-focused approach.
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Demonstrated capacity to manage crisis and critical issues and deal with complex and challenging situation.
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Demonstrated capability in risk identification, management, documentation and escalation.
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Strong Coordination, problem-solving, and leadership skills.
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The ability to contribute positively within a team.
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Experience developing NDIS plans, assessments or equivalent participant-facing documentation.
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Ability to use computers, tablets and smartphones
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Requirement:
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NDIS Worker Screening Check and NDIS Module
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Valid First Aid Certificate with current CPR
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Current Working With Children Check (WWCC)
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A current unrestricted NSW Driver License with comprehensive insurance
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📌 Disability Services Officer (New South Wales)
🏢 Providence: Disability and Ageing Support Services
📍 New South Wales