Customer Service / Administration Officer - Gold Coast
National family-owned and operated business with over 90 years of experience
Job Security in an essential services industry | Full Time | Molendinar
Opportunities for growth | Join a team committed to serving our communities
Looking for a rewarding career in an essential services industry? Join our team as a Customer Service Officer and help deliver exceptional service to our customers every day.
Why Join Us?
At JJ's Waste & Recycling, you'll join an Australian-owned company that's been keeping communities clean and running for generations. Our trucks are a familiar sight across the country, delivering an essential service people rely on every day.
When you join our team, you'll benefit from:
Job security
in an essential services industry.
Ongoing learning, career development, and
opportunities for growth
.
A
supportive workplace
with a collaborative and experienced team.
Professional, clean and well-maintained office locations
that provide a welcoming and well-equipped working workplace.
The opportunity to work for a company that
values its people
and recognises your contribution.
Ready to learn more about life as a Customer Service Officer at JJ's? Find out more here.
About the Role
We're looking for an enthusiastic and customer-focused Customer Service Officer who is passionate about delivering exceptional service and creating positive experiences for every customer interaction.
As a key member of our depot team, you'll be the first point of contact for our customers, helping to resolve enquiries, provide accurate information, and ensure every interaction is handled professionally and efficiently. Working in a fast-paced environment, you'll collaborate closely with our Operations,



Sales and Administration teams to help keep our business running smoothly while building strong relationships with our customers.
Location:
Molendinar
Hours:
8am – 4pm
Day of Work:
Monday to Friday | Full Time
What You'll Do
As the first point of contact for our customers, you'll play an important role in delivering outstanding customer service while supporting the day-to-day operations of the business.
Your responsibilities will include:
Delivering exceptional customer service by providing professional, friendly and timely support to both internal and external customers.
Confidently managing inbound calls and customer enquiries, providing timely, accurate and solutions-focused support.
Maintaining accurate records through efficient data entry and document processing, ensuring information is completed within required timeframes.
Coordinating incoming and outgoing correspondence, ensuring prompt responses, effective follow-up, escalation where required, and clear communication.
Collaborating closely with Operations, Sales, Administration and Management teams to ensure the seamless flow of information.
Supporting the depot and wider team with general administration duties and other tasks as required.
What You'll Bring
Previous experience in Customer Service / Call Centre or similar in a high-volume customer support role is highly regarded.




Excellent written and verbal communication skills, with the confidence to engage professionally with a range of internal and external stakeholders.
A calm, solutions-focused approach when working under pressure.
Exceptional attention to detail, with the ability to manage, prioritise and multitask effectively while meeting deadlines and maintaining a high level of accuracy.
Proficiency in Microsoft Office and administrative systems, with the ability and willingness to learn new tools and processes.
A team-first mindset while also being able to work independently and take ownership of your responsibilities.
What We Offer
We appreciate there is more to life than work, and so we provide a variety of work options to ensure the job gets done; along with competitive remuneration and a range of benefits, regardless of your role or location including:
The security of an essential services industry
Career development and growth opportunities
Health funds and car related discounts
Novated leasing options
Banking partnerships - including financial, budgeting, and mortgage advice
Life at JJs
JJ's Waste & Recycling
is Australia's largest family-owned and operated waste management company. From our beginnings as a small family business, we've grown into a global operation servicing Australia, New Zealand and the United States.
But JJ's is more than bin collection - we are one company with 17 divisions, employing more than 2,700 people and together we exist to continuously improve waste management and the impact that waste has on the community and workplace. To find out more about JJ's, visit our website.
Want to learn more about working with us? Listen to what our employees have to say!
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📌 Customer Service / Administration Officer - Gold Coast
🏢 JJ's Waste & Recycling
📍 Gold Coast