Job Description
What You'll Do
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Lead the day-to-day operational management of critical ICT services and components.
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Monitor service availability and investigate outages, service disruptions and breaches of service targets.
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Coordinate remedial activities and drive timely issue resolution.
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Provide advice on service availability, operational planning, service improvement and performance.
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Act as a central coordination point between technical teams, management and senior leadership.
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Prioritise resources, activities and operational requirements across teams.
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Ensure leadership teams have the information and resources required to support ongoing operations and change.
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Lead and coordinate investigations into operational and security incidents.
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Engage with a broad range of stakeholders and communicate complex technical matters clearly.
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Develop and present recommendations, gaining stakeholder agreement on proposed outcomes.
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Support the maintenance of security requirements, operational processes and documentation.
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Identify opportunities for continuous improvement across operational services and processes.
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What You'll Bring
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Demonstrated experience leading or managing ICT operations, network, infrastructure or secure service capabilities within a large and complex setting.
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Strong operational leadership and service management experience.
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Excellent communication and stakeholder engagement skills, including experience working with senior executives and technical teams.
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Strong problem-solving and issue-resolution capabilities.
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Experience navigating complex technical and operational environments to develop and maintain effective solutions.
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Experience managing service levels, operational performance and continuous improvement activities.
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Strong understanding of ICT operations, service availability and incident management.
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Knowledge of Australian Government information security policies, the Information Security Manual (ISM) and Essential Eight would be highly regarded.
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Familiarity with technologies such as firewalls, DNS security, CASB, DLP and SIEM/SOAR would be advantageous.
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Understanding of enterprise identity and authentication concepts, including SAML, LDAP/AD and Kerberos, would be beneficial.
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Relevant industry certifications such as PCNSE, CCNP Security, Broadcom/Symantec SWG or CompTIA Security+ would be highly regarded.
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Benefits
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and benefits to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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Location: On-site, Adelaide, South Australia, Australia (ACT or SA)
n Employment Type: 12-month contract with potential for extension
n Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Operations Team Lead (South Australia)
🏢 Gofractional
📍 South Australia