Job Description
NDIS Operations and Business Development Manager
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NDIS Operations and Business Development Manager
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Salary: $100, 000 - $120,000/year + Attractive Bonus as well
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Hornsby, NSW
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About the Role
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Reporting to the CEO, you will oversee the organisation's daily operations and drive business development activities to strengthen referral pathways, welcome new NDIS participants and broaden service delivery.
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This position suits a proactive leader who can manage operational demands, build productive stakeholder relationships and identify opportunities for sustainable growth.
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Key Responsibilities
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Operations Management
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Oversee daily NDIS operations, ensuring consistent and effective service delivery.
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Maintain compliance with the NDIS Practice Standards and NDIS Quality and Safeguards Commission requirements.
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Coordinate participant intake, service agreements, care planning and ongoing support delivery.
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Supervise Support Coordinators, Support Workers and administration staff.
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Evaluate participant outcomes and maintain high service standards.
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Develop, review and implement operational policies and procedures.
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Oversee incident reporting, complaints handling and risk management.
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Prepare operational reports to support management decisions.
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Improve internal systems, workflows and business processes.
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Uphold privacy, work health and safety (WHS), and safeguarding requirements.
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Business Development
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Design and implement strategies to attract recent participants and grow services.
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Establish and maintain referral relationships with hospitals, rehabilitation facilities, allied health professionals, Support Coordinators, Local Area Coordinators (LACs), Plan Managers, community organisations and government agencies.
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Identify and pursue new business opportunities.
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Assess opportunities to introduce additional NDIS services.
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Deliver presentations and participate in networking activities.
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Oversee digital marketing campaigns and promotional initiatives.
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Build strategic partnerships that support organisational growth.
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Strengthen the organisation's profile and visibility across NSW.
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Prepare business development plans and forecasts.
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Participant Engagement and Onboarding
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Take responsibility for participant growth and a smooth onboarding experience by:
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Achieving agreed referral targets.
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Conducting initial intake interviews.
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Preparing and coordinating service agreements.
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Managing the onboarding process from initial enquiry to commencement of services.
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Developing trusted relationships with participants and their families.
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Responding promptly to enquiries from referral partners.
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Achieving strong conversion rates from enquiries to active participants.
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Leadership
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Guide, support and mentor multidisciplinary teams.
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Build a positive, collaborative and accountable workplace culture.
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Manage staff recruitment, training and ongoing development.
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Conduct performance reviews and provide constructive feedback.
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Encourage continuous improvement across all areas of the organisation.
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To be considered, applicants must demonstrate:
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At least three years of experience in NDIS operations.
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A proven record in business development within the disability sector.
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Demonstrated success in attracting and onboarding NDIS participants.
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Sound knowledge of NDIS legislation, Practice Standards and NDIS Quality and Safeguards Commission requirements.
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A strong understanding of Support Coordination, Supported Independent Living (SIL),



Community Participation and Capacity Building supports.
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The ability to establish and maintain effective stakeholder relationships.
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Strong leadership and staff management experience.
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Excellent communication and negotiation skills.
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Experience developing business strategies and delivering against growth targets.
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Strong organisational skills and a practical approach to problem-solving.
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Well-developed analytical and report-writing skills.
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The following will be highly regarded:
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An established referral network within the disability sector.
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Experience using customer relationship management (CRM) and NDIS management systems, preferably ShiftCare.
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Experience in marketing and digital business development.
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Previous involvement in setting up new NDIS services.
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Qualifications in Business, Health, Community Services, Social Work, Nursing or a related field.
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Key Performance Indicators (KPIs)
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Success in this role will be assessed against measurable outcomes, including:
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Growth in the number of active NDIS participants.
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Achievement of monthly participant onboarding targets.
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Expansion of referral networks and partnerships.
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Increased revenue.
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High levels of participant satisfaction.
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Ongoing compliance with the NDIS Practice Standards.
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Strong staff retention and engagement.
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Improved operational efficiency.
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Why Join Sewa Care?
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Play a key leadership role in a growing NDIS organisation.
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Help shape organisational strategy and future service development.
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Work closely with a supportive executive team.
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Access opportunities for career advancement and professional development.
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Receive performance-based incentives that recognise your contribution.
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Benefit from flexible working arrangements.
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Make a meaningful contribution to the lives of participants and their families.

📌 Ndis Operations And Business Development Manager (Sydney)
🏢 Apex Recruitment
📍 Sydney