Job Description
Home & Living Service Delivery Manager - SIL & Drop-In Services
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Oversee the day-to-day operations and service delivery of Supported Independent Living (SIL) homes and Drop-In Services. Responsible for ensuring participant supports are delivered safely, effectively, and in compliance with NDIS Practice Standards. Accountable for participant outcomes, workforce management, Roster of Care (ROC), operational consistency, on-call support, and financial sustainability.
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Key responsibilities
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Ensure participant goals, rights, and safety are prioritised
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Oversee NDIS care plans, incident reports, and documentation
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Act as main contact for families and allied health
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Ensure consistent person-centered support
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Maintain operational consistency and WHS compliance
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Oversee staffing, rosters,



and workflow efficiency
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Ensure timely escalation of risks and incidents
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Manage NDIS reporting including restrictive practices
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Implement corrective actions
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Maintain structured handover systems and ensure communication across teams
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About you
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Diploma in Disability or equivalent
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Experience in SIL/NDIS services
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NDIS Worker Screening Check
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WWCC
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Driver License
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Leadership and workforce management capability
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Risk and compliance management expertise
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Financial and operational oversight skills
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Communication and stakeholder engagement ability

📌 Home & Living Service Delivery Manager - Sil & Drop-In Services (Sydney)
🏢 The SIL
📍 Sydney