An exciting opportunity has become available to join the friendly and supportive team at
Maya Maya at Mandoon Estate
, a luxury accommodation destination in the heart of the Swan Valley.
Maya Maya offers a sophisticated retreat for both business and leisure travellers, featuring 32 boutique rooms with beautiful views of the Swan River.
Guests can enjoy multiple dining options, including the renowned Wild Swan restaurant, alongside world-class winery and brewery experiences as part of Australia's Ultimate Winery Experience collection.
We are looking for an
experienced Front Office / Guest Services team member
to join us on a
casual basis
, generally working
2–6 shifts per fortnight
.
This is a great chance for someone who enjoys hospitality, is confident dealing with guests and is looking for a casual role within a supportive team.
About the Role
Our Front Office / Guest Services team is responsible for both the
hotel operations and reservations for the entire Mandoon Estate
, making this a varied and interesting role.
Your responsibilities will include:
Welcoming guests and providing a warm, professional first impression.
Managing guest check-ins and check-outs.
Handling guest enquiries in person, by phone and via email.
Managing hotel and estate reservations and assisting guests with their bookings.
Providing information about Maya Maya, Mandoon Estate and the Swan Valley.
Responding to guest requests and resolving issues in a professional and timely manner.
Processing payments, billing and general reception administration.
Assisting with group bookings, corporate events, weddings and conferences.
Working closely with other departments to ensure a smooth guest experience.




Maintaining high standards of presentation and service across the Front Office.
Assisting with general hotel operations as required.
About You
The successful applicant will have:
Previous experience in a minimum 4-star hotel and/or Front Office/Reception environment.
Strong customer service and communication skills.
Confidence working independently and making decisions when required.
Excellent attention to detail and organisational skills.
A professional and friendly manner.
The ability to remain calm and organised during busy periods.
Good computer and administration skills.A genuine passion for hospitality and creating memorable guest experiences.
The ability to work collaboratively and support the wider team.
Experience with
Guest Centrix/CMS
is advantageous but not essential.
Flexibility Is Important
This is a
casual position
, with shifts generally ranging from
2–6 shifts per fortnight
.
We are open
7 days a week
, so the successful applicant must be
genuinely flexible with their availability
, including weekends and public holidays when required.
Our team works hard to provide flexibility wherever possible and we understand that everyone has commitments outside of work.
We always do our best to accommodate individual availability and provide flexible rostering —
in return, we need the same level of flexibility and reliability from our team members.
There are
no late-night shifts.




Our Front Office operates during the day, with opening hours between
8:00 am and 6:00 pm.
Why Join Us?
Casual hours, generally
2–6 shifts per fortnight.
Daytime shifts —
no late-night work.
A friendly and supportive team environment.
Flexible rostering where possible.
The opportunity to work across both hotel operations and estate reservations.
A beautiful Swan Valley location within the Mandoon Estate.
The opportunity to be part of a growing and diverse hospitality operation.
If you are an experienced hotel or reception professional who enjoys providing exceptional guest service, working as part of a supportive team and having variety in your day, we would love to hear from you.
Important
Ongoing employment is conditional upon the provision (at your cost) of a National Police Certificate showing no disclosable court outcomes or pending charges.
This certificate must be valid at the time of application or upon employment acceptance.
Under the Liquor Control Act ****, it is an offence to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.
Licence Number: **********, Class of Licence: Hotel Licence, Name of Licensee: Mandoon Estate Pty Ltd, Address of licensed Premises: 10 Harris Road Caversham, Western Australia, **** Telephone of Licensed Premises: ***********
License Number: **********, Class of Licence: Producers Licence, Name of Licensee: Mandoon Estate Pty Ltd, Premises: 10 Harris Road Caversham, Western Australia, **** Telephone of Licensed Premises: ***********
#J-*****-Ljbffr

📌 Casual Front Office / Guest Services (Western Australia)
🏢 Mandoon Estate
📍 Western Australia