You'll love this role ifyou'vealways been the one who can talk to anyone and now you want to turn that into something more.
Here is where you'lltake calls from our Small Business Insurance (SBI) customerswho'vereached out to us.Your calls will include discussions for quotes, policy updates,cancellationsand general enquiries, mainly related to Small Business Insurance, though can include our other products, too.
When it fits,you'llguide them throughadditionalcover options confidently.
There are clear targets,but youwon'tbe guessing your way through it.
You'llcomplete structured paid training before taking live calls.
After that,you'llget regular coaching, callreviewsand real feedback so your confidence and capability keep growing.It'speople skills with purpose, helpingour Small Business customers safeguard what matters most.
What you'll be doing
A full-time role in-office at Sippy Downs
Take inbound calls about policy updates, quotes, cancellations, and general enquiries
Follow a clear call structure to helpentrepreneurs navigate the complexities of insurance
Update policy details accurately across multiple systems
Explain options in simple terms so customers can make confident decisions
Spot opportunities for additional cover and guide customers through a quote when it fits
Work toward service and sales targets, with regular feedback and coaching
Follow scripts and compliance requirements to make sure everything is done properly
Stay calm and professional when conversations are challenging
What great looks like
Customers finish the call clear, confident, and feeling genuinely looked after
Policy information is accurate the first time, with minimal rework
Move confidently between systems without losing connection in the conversation
Follow process and compliance requirements consistently
Recognise genuine opportunities to offer additional support and act on them appropriately




Stay steady when conversations are tough and bounce back quickly
Take feedback seriously and improve week by week
Care about doing things properly and hitting your targets
If you can see yourself growing into this,you'lllikely loveit here.
What you'll get
Clear pay and incentives - Performance-based incentives, plus annual salary reviews
Time off you can plan around - Generous annual leave, plus volunteer leave
A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
Work that has real purpose - Helping customers get back on track when life doesn't go to plan
Why Youi
We're here to make insurance better by being more human.
You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan.
Every conversation, every decision, every day you're part of raising the bar for want awesome service really means.
We set high standards and recognise people who deliver.
Results are rewarded through incentives, everyday shout-outs and recognition programs, so the impact you make never goes unnoticed.
You'll know what's expected of you, where we're heading and how your work contributes.
We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.
And as more customers choose Youi, we keep growing, creating recent roles and opportunities to build your career over time.
We don't want insurance to be different; we're actively making it better.
And we're doing it together.
Work that's a bit more you shaped.
#J-*****-Ljbffr

📌 Small Business Insurance Advisor (Queensland)
🏢 Youi
📍 Queensland