Customer Care Officer - The Parks Recreation & Sports Centre
Department:
Sport & Recreation
Type:
Casual
Posted:
18 September ****
Closes:
6 October ****
THE ROLE
Do you thrive off creating excellent first impressions and supporting people every day?
Are you interested in joining an organisation that values your contribution and invests into your professional development through our learning and development opportunities?
If so, here's your opportunity to join YMCA SA as a Customer Care Officer.
As a YMCA SA Customer Care Officer, every interaction you have is a chance to create a welcoming experience, support community connection, and ensure our members and guests feel informed and valued.
Based at The Parks Recreation & Sports Centre, you'll be the face of our centre, greeting visitors, assisting with enquiries, managing memberships and transactions, and providing key information about our programs and services.
You'll also be joining a vibrant and supportive team to deliver excellent customer service.
Weekend & Evening (4-9 PM) availability is essential
KEY RESPONSIBILITIES
Provide excellent customer service, responding to enquiries in person, on the phone and via email
Assist with membership sales, program information and general administration
Manage cash handling, POS transactions and café or merchandise sales
Support the smooth daily operations of the centre, including acting as the primary contact for customers
Maintain knowledge of services, bookings, events and emergency procedures
REQUIREMENTS
Successful candidates will also have:




HLTAID009 Perform CPR or equivalent (or be willing to obtain)
Excellent interpersonal and communication skills
Ability to multi-task, troubleshoot and work under pressure
Ability to proactively work independently and as a team member
Basic computer skills
Experience in a customer focused role working with a diverse community (highly desirable)
To view the position descriptions for this role, please visit our website at
ABOUT THE Y
YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 175 years.
Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community.We are a leading provider of recreation, community, and children's services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.
BENEFITS WITH THE Y
Free Access




- Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
YMCA SA Discounts
- 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
Health and Wellbeing
- Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support
Career Growth Opportunities
- A cultureof empowerment and growth with ongoing opportunities for learning and career/skill development
Applications close 6th of October ****.
We are a Duke of Ed Employer.
We recognise that young people who have completed The Duke of Edinburgh's International Award can demonstrate initiative and skills such as teamwork and communication.
If you've completed the Award, we'd love to hear about it in your application.
COMMITMENT TO SAFEGUARDING CHILDREN
At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities.
All candidates are appropriately screened to make sure the right people are in the right roles, including:
National Police Check (issued in the last 6 months)
DHS Working with Children Check
International Criminal History Record Check (if worked overseas in the last 5 years)
To learn more about our screening processes, view our Safeguarding Children and Young People Policy:
YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.
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📌 Customer Care Officer - The Parks Recreation & Sports Centre (Adelaide)
🏢 Ymca Australia
📍 Adelaide