Job Description
Ballina Byron Islander Resort – Ballina NSW
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Join the team at Ballina Byron Islander Resort as a Front of House Motel Administration. In this casual position, you will be responsible for providing exceptional customer service and supporting the day-to-day operations of the motel. Based in the vibrant West Ballina area of New South Wales, this role is the perfect opportunity for someone looking to build a career in the hospitality and tourism industry.
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What you'll be doing
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Greeting and assisting guests with check-in and check-out processes
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Answering telephone and email inquiries from potential and existing guests
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Providing information about the motel's services, local attractions and events
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Managing reservations through online booking systems and maintaining accurate guest records and booking information
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Managing guest complaints or issues calmly and professionally, notifying management of any incidents, damages or repeat guest issues
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Assisting with cash handling and reconciliation, reporting of daily information to management
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Communication with other departments to coordinate housekeeping and maintenance tasks as required
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Adhering to all motel policies, procedures and safety standards
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What we're looking for
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Previous experience in a customer service or front office role in the hospitality industry
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Excellent communication and interpersonal skills with a friendly and professional manner
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Strong organisational and multitasking abilities to handle various responsibilities
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Proficiency in using hotel management software and basic computer skills
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A adaptable and adaptable approach to work, with the ability to work shifts, including weekends and public holidays
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What we offer
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At Ballina Byron Islander Resort, we are committed to providing a supportive and inclusive work environment. As a casual employee, you will enjoy:
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Competitive hourly rates
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Opportunities for career development and progression
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A friendly and welcoming team culture
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Discounts on accommodation and restaurant
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Flexible scheduling to accommodate your lifestyle
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About us
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Ballina Byron Islander Resort is a family-owned motel located in the beautiful West Ballina region of New South Wales. We pride ourselves on providing a warm and comfortable home away from home for our guests. Our commitment to exceptional customer service and creating memorable experiences is at the heart of everything we do.
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Additional opportunities to work within the motel include housekeeping, restaurant & bar (RSA Required). Contact John on ******** *** to discuss all our opportunities.

📌 Front Of House Motel Administration (New South Wales)
🏢 Ballina Byron Islander Resort
📍 New South Wales