Install & Fix Solutions provide After Sales services and warranty repair solutions for a variety of importers, wholesalers and manufacturers of electronic products, air conditioners and domestic appliances. Operating across Australia & Recent Zealand we do this via an extensive network of experienced contractors positioned locally wherever our jobs need to be undertaken.
Our clients are some of ANZ's largest brands. The problem we solve is providing them with a cost-effective solution for the repair and maintenance of their products at locations convenient to their customers, including in their own homes. Through our bespoke systems, operations teams and contractors, we provide them with an exceptional customer experience without them needing to invest in the staff or infrastructure needed to provide an in-demand, in-home solution nationally.
We are looking for a passionate and enthusiastic
Account Manager
who will work from our Brendale Office. This role will report directly to the National Operations Manager. The Account Manager's role is to manage Install and Fix's relationships with a portfolio of clients whilst ensuring their warranty repair work is effectively and efficiently managed through a national network of contractors whilst delivering great customer experiences.
What you will do
Develop and lead the team with day-to-day operations management
Ensure that team members are appropriately trained, licensed and skilled to deliver client requirements.
Implement processes to ensure adherence to agreed rates and KPI's with both clients and contractors
Develop strong, enduring and mutually beneficial relationships with clients
Understand and lead client expectations




Work with internal stakeholders, with Finance, management and Human Resources to ensure that the team is meeting the operating requirements
Develop and manage offshore teams to support our clients' requirements
Lead and participate in projects and actions to grow client revenue, the team's overall performance and lift customer and client satisfaction.
About you
4+ years experience in a account and client relationship management role
Solid track record of success in a customer service or sales role
Strong analytical mindset
Excellent negotiation, influence and communication skills
Highly organised, and proven experience at multi-tasking
High level of interpersonal and customer relations skills
Effective management skills, including the ability to plan, organise and lead and control whilst providing direction and guidance
Ability to manage disputes and performance discussions
Medium to high level of skill in excel and other numerical reporting and analysis
Tertiary qualifications in Business or related field
1yr+ experience managing a contractor workforce
Experience in managing blue collar workforce, a distinct advantage
Why Join Install and Fix Solutions?
Full time, Monday to Friday
Exposure to working with our offshore team
Modern Office in Brendale
Stability & Growth: Work with a rapidly growing company supporting ANZ's largest and most trusted brands
Great Culture: Join a collaborative, supportive operations team that values your technical expertise
Competitive compensation: A rewarding salary package is on offer, tailored to your experience
Onsite parking available
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📌 Account Manager (Brisbane)
🏢 Install + Fix Solutions
📍 Brisbane