Job Description
An exciting opportunity exists for an accomplished Residential Sales Manager to join a large, established national services organisation and take ownership of residential sales performance across its northern region.
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This is a highly visible leadership position responsible for driving revenue growth, customer experience and sales effectiveness across a multi-branch operation. A major focus will be building, leading and developing a high-performing call centre and customer service function covering both inbound and outbound residential sales.
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You'll combine strategic sales leadership with hands-on people development, using data, CRM insights and call centre analytics to improve conversion, customer satisfaction and overall performance. If you're a commercially minded sales leader who enjoys building teams, improving customer journeys and creating a genuine performance culture, this represents an outstanding opportunity to make an impact within a national market leader.
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About the Role
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An exciting opportunity exists for an accomplished Residential Sales Manager to join a large, established national services organisation and take ownership of residential sales performance across its northern region. This is a highly visible leadership position responsible for driving revenue growth, customer experience and sales effectiveness across a multi-branch operation. A major focus will be building, leading and developing a high-performing call centre and customer service function covering both inbound and outbound residential sales.
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You'll combine strategic sales leadership with hands-on people development, using data, CRM insights and call centre analytics to improve conversion, customer satisfaction and overall performance. If you're a commercially minded sales leader who enjoys building teams,



improving customer journeys and creating a genuine performance culture, this represents an outstanding opportunity to make an impact within a national market leader.
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Duties
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Develop and execute regional residential sales strategies aligned with broader national objectives.
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Drive revenue growth through effective sales planning, forecasting and performance management.
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Lead, mentor and develop a high-performing call centre and customer service team across inbound and outbound residential sales.
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Establish and monitor KPIs across conversion, growth, sales targets, customer satisfaction and call centre performance.
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Partner with branch leaders to align local sales initiatives with regional priorities.
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Champion a customer-first culture and continuously improve the customer journey across all touchpoints.
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Use customer feedback and performance insights to identify opportunities for service improvement.
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Develop and deliver sales, product knowledge and customer engagement training.
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Provide regular coaching, performance reviews and development planning to build capability and accountability.
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Utilise CRM and call centre analytics to identify trends, risks and commercial opportunities.
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Provide clear performance reporting and actionable insights to senior leadership.
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Work collaboratively across operations, sales, marketing,



finance and people functions to support regional growth.
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Skills & Experience
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Experience in a senior sales leadership role, ideally within a service-based, call centre or B2C workplace.
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Proven experience leading multi-site teams and driving performance across a region.
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Demonstrated ability to build and scale high-performing sales or customer service teams.
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Strong understanding of residential sales cycles, customer acquisition and revenue generation.
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Experience managing call centre performance, conversion metrics and customer service KPIs.
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Solid analytical capability with experience using CRM and call centre platforms to drive performance.
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Excellent leadership, coaching and stakeholder management skills.
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A hands-on leadership style with a genuine focus on developing people and building succession capability.
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Strong commercial and strategic thinking with the ability to translate broader objectives into practical sales initiatives.
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Experience within home services or another B2C service environment will be highly regarded.
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A demonstrated ability to influence stakeholders at all levels and foster a culture of accountability, development and continuous improvement.
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About the Company
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This organisation is one of Australia's largest providers within its specialist services sector, with a national footprint spanning more than 55 branches and a substantial residential and commercial customer base.
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The organisation offers genuine career development, structured training and the opportunity to build a long-term career within a large national business. Its culture places a strong emphasis on trust, innovation, customer service and developing its people.

📌 Sales Manager (Queensland)
🏢 Sharp & Carter
📍 Queensland