Job Description
About the Role
n Excellent opportunity for an experienced trainer or pharmacy professional seeking a new challenge to join our Victorian team based in Abbotsford.
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As a Training Consultant, you will deliver remote and on-site training and support the onboarding of customers using our pharmacy and retail solutions. This is a hands‐on role that combines training delivery and customer onboarding, guiding customers from pre‐installation through to go‐live and beyond.
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About You
n You have a background in training or pharmacy and enjoy delivering engaging training and supporting customers.
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You are a confident communicator with strong presentation and interpersonal skills, able to translate software functionality into practical customer outcomes. You thrive in a varied, fast-paced environment and can manage multiple priorities.
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What you'll do
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Deliver remote and on-site training tailored to customer workflows
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Support end-to-end customer onboarding, including pre-installation and post go-live follow-up
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Undertake pre-installation readiness activities and validate customer requirements
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Coordinate onboarding and installation activities with internal teams (Service Delivery, Technical Consultants, Sales)
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Develop and enhance training content (checklists, documentation, web help and videos) to support continuous improvement
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Provide post-installation support to reinforce training outcomes
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Contribute to continuous improvement across training delivery and customer experience
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Essential Experience Required
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Experience with Fred pharmacy software (or similar systems)
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Training delivery experience or pharmacy
qualification/background
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Experience delivering both remote and on-site training
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Strong stakeholder engagement and communication skills
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Ability to manage multiple customers, projects, and competing priorities
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High attention to detail and strong organisational skills
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Certificate IV in Training and Assessment
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Experience in customer onboarding or implementation projects
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Exposure to retail or pharmacy operations at store and head office level
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Experience developing training materials (documentation, videos, digital learning resources)
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Other Requirements
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Flexibility to work after hours during installations and occasional weekends
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About Us
n Fred IT, part of Telstra Health, is Australia's largest dedicated provider of IT solutions to the pharmacy industry. We deliver end-to-end technology solutions across pharmacy and broader healthcare settings.
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Learn more at .
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Enjoy hybrid working
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Grow your skills with LinkedIn Learning
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Be recognised and rewarded through our Fred Star program - celebrate achievements and enjoy exclusive retail discounts, plus save up to 30% on a range of Telstra services
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16 weeks paid, gender-equal parental leave with a versatile 'do it your way' approach
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Free 24/7 professional wellbeing support for you and your family

📌 Pharmacy Software Training Consultant (Victoria)
🏢 fred
📍 Victoria