Key responsibilities
Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician
Maintain and update client booking systems and databases
Manage and organise job progress through all stages until complete
Ensure messages are received and follow up as appropriate
Call customers to schedule service and maintenance appointments
Monitoring emails, responding or delegating where necessary
Data Entry
Invoicing and following up on overdue accounts
About you
Possess fantastic customer service skills
Excellent verbal and written communication skills
Ability to learn internal databases and other computer systems and use these with a high degree of accuracy
Confident and professional phone manner
Ability to learn rapid
Highly motivated
Ability to multitask
Proficient use of the computer, keyboard functions and Microsoft Office
About us
CS Air is a local Refrigeration and Air-conditioning company based in the Southern Highlands, with our office/warehouse located in Mittagong.
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📌 Office Assistant (New South Wales)
🏢 CS Air
📍 New South Wales