Job Description
*Customer Support Assistant - Lidcombe Place Care Community
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Auburn NSW ****, Australia •
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Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia
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Posted Sunday 20 September **** at 2:30 pm
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"At Opal HealthCare, we know that companies don't succeed - people do."
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ofCompassion,Accountability,Respect
andExcellence reflect thatCAREis at the heart of everything we do.
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We are seeking a friendly, organised and customer-focused Customer Support Assistant to be the first point of contact for our residents, families and visitors on weekends. Located in the Auburn area.
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About the Role
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Permanent Part-Time
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Saturday & Sunday Roster
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$***** – $***** base rate (DOE) + Penalty rates for weekends, plus 12% superannuation.
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This is a great opportunity for someone who enjoys helping people, communicates clearly and takes pride in delivering a positive customer experience.
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What We Offer
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Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
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Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
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A supportive and welcoming team environment.
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Opportunities to develop your customer service and administration skills.
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A role where you can make a genuine difference.
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Key Responsibilities
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Respond to customer enquiries by phone, email, or in person in a professional and timely manner.
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Manage rostering, payroll tasks, and maintain accurate records.
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Provide accurate information about products, services, processes and policies.
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Maintain explicit and accurate records.
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Process basic requests, or administrative tasks as required.
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Work collaboratively with internal teams to support outcomes.
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Contribute to continuous improvement by identifying common issues and sharing feedback.
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About You
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Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)
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Excellent communication and interpersonal skills.
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A helpful, patient and solutions-focused approach
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Strong attention to detail and the ability to manage competing priorities.
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Confidence using computers, customer systems and Microsoft Office applications.
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Ability to work both independently and as part of a team.
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Ability to complete pre-employment medical, National Police Check and NDIS Worker Screening Check.
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Job details
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Job family Administration
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Pay type Hourly
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Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia

📌 Customer Support Assistant - Auburn And Surrounding Suburbs (New South Wales)
🏢 Opal HealthCare
📍 New South Wales