As Duty Manager, you will play a key role in the successful day-to-day operation of the venue. You will be a visible and approachable leader, responsible for ensuring our members and guests receive exceptional service while maintaining high standards of compliance, security, presentation and operational performance. No two shifts are the same. You will need to be confident making decisions, managing competing priorities and supporting your team to deliver a consistently positive experience.
Key responsibilities
Overseeing the day-to-day operation of the venue
Delivering exceptional customer service to members and their guests
Leading, coordinating and motivating staff to achieve high operational and service standards
Ensuring compliance with the Registered Clubs Act and all relevant legislation
Ensuring venue policies, procedures and responsible service requirements are consistently followed
Maintaining a safe, secure and welcoming environment for members, guests and employees
Managing customer enquiries, feedback and complaints professionally and effectively
Providing members and guests with current information about venue facilities, services and promotions
Building strong relationships with members and regularly engaging with our gaming patrons
Identifying opportunities to improve the member experience and encourage repeat visitation
About you
Comprehensive experience across the Club and hospitality industry
Demonstrated experience in a supervisory, leadership or Duty Manager position
Excellent verbal and written communication skills




Superior customer service and interpersonal skills
Strong organisational and time-management skills
Strong leadership, motivational and conflict-resolution skills
The confidence to make decisions and manage challenging situations
Current approved RSA & ARCG Competency Cards
About us
Inner West Venue is a boutique venue set within modern surroundings, with a strong connection to and commitment to our local community.
Competitive remuneration and excellent wages commensurate with experience
Join a supportive and professional team
Take an active leadership role within the venue
Build strong relationships with members and the local community
Contribute ideas and make a genuine impact on venue operations and customer experience
Further develop your leadership and hospitality career
The Person We're Looking For
We are looking for more than someone who can simply run a shift.
We want a leader who takes ownership.
Someone who is comfortable being the face of the venue, enjoys engaging with members, supports their team, takes compliance seriously and understands that great hospitality comes from creating genuine connections with people.
If you are an experienced Club or hospitality professional who is ready for an chance where your leadership, initiative and customer focus will be valued, we would love to hear from you.
Recruitment Process
The successful applicant will also be required to obtain and provide a National Criminal History Record Check (NCHRC) from a relevant Australian Police Service prior to commencement.
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📌 Duty Manager (New South Wales)
🏢 PGH Consulting
📍 New South Wales