La Trobe Financial in Melbourne is seeking a Customer Care Manager to lead and develop the Customer Care function, overseeing a team responsible for inbound enquiries and service-related interactions. You will ensure high standards of customer service, operational performance and employee engagement to meet service levels and business objectives.
You will drive workforce planning, quality standards and customer experience initiatives, building a culture of accountability, care and continuous
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📌 Customer Care Leader — Financial Services (Melbourne)
🏢 La Trobe Financial
📍 Melbourne
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