Job Description
Tree Care Machinery Pty Ltd has the belief of doing everything in our power to make things quick and simple for our valued clients. We pride ourselves on the quality of the products we deliver and the service we provide. All our products have a rich history in the tree care industry, with years of experience and development in their design and technology and the service and technical support is second to none. An Australian owned company with 5 branches Australia wide, we have confidence in what we can offer our customers!
n
The Role
n
We are looking for a proactive and organised Customer Service & Branch Coordinator to support the day-to-day operation of our branch.
n
This is a varied, hands-on role combining customer service, sales support and branch administration. You will help keep the branch organised while proactively contacting customers to generate service bookings and identify sales opportunities.
n
This is not a management role. We need someone who enjoys speaking with customers, follows through on tasks and takes responsibility for ensuring the everyday requirements of the branch are handled.
n
Key responsibilities
n
Proactively contact existing customers to discuss their equipment and upcoming service requirements
n
Schedule service bookings and follow up outstanding customer enquiries
n
Identify opportunities for service, parts and other sales
n
Answer incoming calls and provide friendly, helpful customer service
n
Maintain accurate customer information and follow-up records
n
Assist the service and sales teams with customer communication
n
Handle general branch administration, paperwork, mail and correspondence
n




Help coordinate appointments, deliveries and branch activities
n
Follow up customers after work has been completed
n
Ensure enquiries and customer requests are followed through to completion
n
Support the branch team wherever required
n
About you
n
You will be someone who:
n
Is confident speaking with customers over the phone
n
Has a proactive approach and is comfortable making outbound customer calls
n
Is friendly, qualified and genuinely enjoys helping people
n
Is highly organised and able to manage multiple priorities
n
Takes ownership of tasks and follows through
n
Has strong written and verbal communication skills
n
Is comfortable using computer systems, email and Microsoft Office
n
Works well as part of a team
n
Brings a positive and solutions-focused attitude to the workplace
n
Previous experience in customer service, administration, service coordination, sales support or a similar branch-based role would be highly regarded. Experience within the machinery, automotive, equipment or service industries would be beneficial but is not essential.
n
What we offer
n
A varied role with plenty of customer interaction
n
The opportunity to directly contribute to the growth of the branch
n
A supportive and practical team environment
n
Training on our products, systems and processes
n
A stable, full-time position within an established business
n
If you are organised, confident with customers and enjoy making things happen, we would love to hear from you.
n
We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

📌 Customer Service & Branch Coordinator (Queensland)
🏢 Tree Care Machinery
📍 Queensland