Job Description
The Personnel Connection – Mount Kuring-Gai NSW
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Join an established Australian business in a varied administration and customer service role supporting customers, sales and logistics.
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The Personnel Connection is recruiting on behalf of our client, an established owner-operated Australian business specialising in mechanical equipment and associated products, based in Mount Kuring-Gai.
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We're looking for an experienced Administration & Customer Service Officer who enjoys dealing with customers, managing orders and providing practical support to a busy team.
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This is a varied, hands‐on position where you'll be an important point of contact for customers while working closely with the sales and logistics teams to ensure orders are processed accurately and delivered on time.
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Office Administration
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Mount Kuring-Gai | $75,000–$80,000 + Super | Full-Time
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Join an established Australian business in a wide-ranging administration and customer service role supporting customers, sales and logistics.
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The Personnel Connection is recruiting on behalf of our client, an established owner-operated Australian business specialising in mechanical equipment and associated products, based in Mount Kuring-Gai.
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We're looking for an experienced Administration & Customer Service Officer who enjoys dealing with customers, managing orders and providing practical support to a busy team.
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This is a wide-ranging,



hands‐on position where you'll be an important point of contact for customers while working closely with the sales and logistics teams to ensure orders are processed accurately and delivered on time.
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The Role
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Your responsibilities will include:
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Processing customer orders accurately and efficiently
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Responding to customer enquiries by phone and email
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Providing customers with product and order information
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Assisting customers to identify products suitable for their requirements
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Following up orders and customer requests
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Liaising with the sales team regarding customer requirements
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Working closely with logistics to help keep deliveries on schedule
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Maintaining accurate customer and order information
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Providing general administrative support to the sales team
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Assisting with general office administration as required
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This is a role for someone who enjoys being busy, dealing with people and taking responsibility for getting things done.
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About You
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We're looking for someone with previous experience in customer service, sales administration, order processing or a similar office-based role.
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You'll ideally bring:
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Previous customer service or sales administration experience
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Confident and professional telephone skills
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Good written and verbal communication skills
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Strong organisational and time‐management skills
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Excellent attention to detail
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The ability to manage several priorities at the same time
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Confidence using Microsoft Office
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Experience using CRM or other business systems
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A practical approach to solving customer enquiries
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The ability to work both independently and as part of a team
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Experience working with technical, mechanical, industrial or trade‐related products would be an advantage, but isn't essential.
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Most importantly, we're looking for someone who enjoys helping customers, follows things through and takes pride in providing accurate and reliable service.
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What's On Offer
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$75,000–$80,000 + super
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Permanent full-time position
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On‐site parking
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Bus service available from Berowra Station
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Established Australian business
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Friendly and supportive team environment
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Varied role across customer service and administration
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Ongoing product and systems training
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Opportunity to develop your skills and responsibilities
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If you're an experienced administrator or customer service professional looking for a varied role where you'll have regular customer contact and become an important member of a small team, we'd like to hear from you.
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Applicants must have appropriate working rights in Australia.

📌 Office Administrator (Sydney)
🏢 The Personnel Connection
📍 Sydney