Job Description
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
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Job Description
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Employment Type Permanent Closing Date 29 Sept :59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
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Job Summary
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As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
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Ready to Make a Difference? Join Our Iconic Team at Telstra!
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At Telstra, we're more than just a leading telecommunications company— we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store— you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
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Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not 'just a job', it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.
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Every day is different.
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A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
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Every day is an opportunity to showcase your X-factor. To ensure you're at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
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We offer the perkiest of perks.
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When it comes to rewarding our people, we've got so much to be excited about. Some of these include:
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30% off Telstra services
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Exclusive discounts and offers across 240 brands and partners
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A flexible, inclusive approach to parental leave – do it your way!
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Unlimited access to ***** learning programs – something for everyone!
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Monthly performance rewards and recognition programs
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There's more! Advantages Your Way - Telstra
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Opportunities available across these locations:
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COFFS HARBOUR
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GRAFTON
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BALLINA
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LISMORE
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Casual, Part Time- and Full time roles available
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Store hours vary – search your store
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What You'll Be Doing:
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Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
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Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
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Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
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Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
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Salary and Benefits:
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Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
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Leave Options:



Take advantage of 16 weeks of paid parental leave – the Telstra Extra Day Off – gender affirmation leave – Cultural Leave – Blood Donor Leave – and the ability to purchase up to 4 weeks of additional leave.
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Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
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Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!
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Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
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Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
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Is It You We're Looking For?
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The ability to easily build a connection with a variety of new and existing customers
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An appetite to quickly develop customised solutions for customers
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A drive to reach (and exceed!) sales targets and KPIs
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The hunger to learn and grow within the role (and beyond!)
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A positive and resilient approach to customer service within a busy environment
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Experience in a customer-facing role
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Is It You We're Looking For?
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Great Communication Skills: You're a natural at connecting with people and making their day better.
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Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
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Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
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Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
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Resilience and Positivity: You have a can-do attitude, even when things get busy.
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Customer-Facing Experience: Previous experience is a plus but not required— bring your enthusiasm and we'll teach you the rest!
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