Job Description
Club General Manager – World Gym Townsville
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Take the lead at one of Australia's strongest fitness brands.
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Why World Gym?
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At World Gym Australia,we'rebuild differently.
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Since launching in Australia in ****, World Gym Australia has grown into a nationally recognised fitness brand built on community,
culture,performanceand
results. We'relooking for a driven and accountable Club General Manager to lead the overall success of World Gym Townsville – from team performance and member experience and revenue growth.
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This is more than a management role. It's an opportunity to build a strong club culture, develop high-performing teams, and drive measurable results across every area of the business.
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Why Lead With Us?
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Competitive salary and bonus structure
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Complimentary gym membership
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Staff discounts across our Pro Shop and Barbell Café
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Career progression opportunities within a growing national network
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Ongoing leadership development and support
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A high-energy, team-first culture built on accountability, community, and results
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The opportunity to make a real impact within a high-performing club environment
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The Role
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As a Club General Manager, you'll lead the overall performance, culture, and operations of the club across sales, member experience, personal training, group fitness, reception, and retail.
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This is a hands-on leadership role for someone who thrives on accountability, team development, operational excellence, team development, and driving measurable results. You'll be responsible for building a high-performing culture, maintaining strong operational standards,



and ensuring an exceptional member experience across all areas of the business.
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Leadership & Performance:
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Lead, develop, and hold the team accountable to performance standards, KPIs, and club expectations
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Drive a strong team culture built on professionalism, ownership, and results
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Coach team members toward growth and operational excellence
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Operations & Business Management:
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Oversee day-to-day club operations, systems, compliance, and presentation standards
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Monitor club performance including revenue, labour, expenses, and profitability
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Review reporting, identify opportunities for improvement, and implement operational initiatives that drive results
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Support strong sales performance, lead conversion, and member retention strategies
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Resolve escalated member concerns professionally and effectively
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Maintain a clean, safe, welcoming, and high-energy club environment
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Growth & Culture:
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Support business growth initiatives and local club strategy
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Lead from the front and create an environment where both members and staff thrive
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What You'll Bring
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Proven leadership experience within fitness, retail, hospitality, or service-based industries
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Strong track record leading teams to measurable performance outcomes
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Confident managing accountability and difficult conversations
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Financially literate with experience managing budgets, KPIs, or reporting
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Highly organised, resilient, and process-driven
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Strong communication and decision-making skills
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Comfortable leading in a fast-paced, high-performance environment
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Passionate about people, culture, and creating solid team environments
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📌 Club Manager (Townsville)
🏢 World Gym
📍 Townsville