Job Description
Service & Warranty Manager
n Lead the customer experience after the sale | Cub Campers | Sydney
n
North Rocks, Sydney
n Full-time | $100K–$120K + Super
n
Love solving problems, running a busy workshop and exceeding customer expectations?
n
Cub Campers is looking for an experienced Service & Warranty Manager to take charge of our Sydney aftersales operation.
n
This is not a back-office admin role.
n
You'll be the person who owns the customer experience after delivery, controls the booking schedule and makes sure service, repairs and warranty work get done properly — and on time.
n
If you thrive in a fast-moving workshop environment, understand technical products and know how to balance customer expectations with workshop productivity, this could be the role for you.
n
What you'll be doing
n
You'll take control of the day-to-day service and warranty operation for Cub Campers Sydney.
n
That means:
n
n
Owning the customer relationship from the first call through to job completion
n
Running the workshop schedule and keeping jobs moving
n
Managing bookings, technician workloads and daily job flow
n
Making sure parts are organised before the customer arrives
n
Keeping customers informed — especially when things don't go to plan
n
Opening, costing and closing job cards accurately
n
Working closely with technicians and the Parts Interpreter to keep the workshop running efficiently
n
Preparing and lodging warranty claims with the required evidence and documentation
n
Coordinating approved warranty repairs and keeping customers updated
n
Identifying workshop bottlenecks before they become customer problems
n
Driving quality, productivity and first-time fixes
n
Reporting on workshop performance, open cases and warranty costs
n
n
The goal?
n
A well-run workshop. Jobs completed when promised. Customers who know someone is taking ownership of their concerns.
n
Who we're looking for
n




You might currently be a:
n
n
Service/Warranty Advisor
n
Workshop Supervisor
n
Service Advisor
n
Service/Warranty Coordinator
n
n
You'll ideally come from the RV, automotive, marine, truck or heavy equipment industry and understand what it takes to manage customers, technicians and a busy booking diary at the same time.
n
You don't need to know everything about Cub Campers on day one — but you do need to be technically capable, organised and confident dealing with people.
n
You'll bring:
n
n
Experience managing workshop bookings and schedules
n
Strong customer warranty/service and communication skills
n
The ability to stay calm and organised under pressure
n
Sound technical knowledge of 12V and 240V electrical, gas, water, brakes and chassis systems
n
Experience preparing warranty claims and supporting documentation
n
A working knowledge of Australian Consumer Law
n
The confidence to have difficult conversations while maintaining the customer relationship
n
Robust organisational and administrative skills
n
n
Bonus points for:
n
n
A trade background in automotive, RV or auto-electrical
n
Experience with workshop management, ERP or DMS systems
n
Experience using Odoo
n
n
Why Cub Campers?
n
Cub Campers is an iconic Australian outdoor brand with a proud history of helping Australians get out and explore.
n
This is an opportunity to take ownership of a critical part of our business and genuinely make an impact.
n
You'll have the chance to:
n
n
Lead and improve the Sydney service and warranty operation
n
Work directly with customers and make a real difference to their experience
n
Manage and support a workshop team
n
Improve systems, workflow and workshop performance
n
Be part of a passionate Australian outdoor brand
n
n
Ready to take ownership?
n
If you're a strong service/warranty professional who enjoys solving problems, leading people and delivering outstanding customer outcomes, we'd love to hear from you.

📌 Service & Warranty Manager (New South Wales)
🏢 Cub Campers
📍 New South Wales