Job Description
INTERNAL - Program Assurance Support Officer
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Grow your CVGT career by supporting program quality, compliance and continuous improvement across Employment Services.
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Since ****, we've been connecting people to opportunity, supporting businesses with capable talent, and strengthening the communities we serve. As a not-for-profit, for-purpose organisation with over 100 locations across Victoria, NSW, and Tasmania, we're proud to champion inclusive employment pathways.
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As our Program Assurance Support Officer, you'll play an integral role in supporting the quality, compliance and continuous improvement of CVGT's Employment Services programs.
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As part of the Program Assurance team, you'll help ensure our systems, resources and processes remain accurate, current and aligned with contractual requirements. Working across a broad range of programs and stakeholders, you'll support program coordination, quality assurance activities, maintain critical resources, and identify opportunities to improve the way we work.
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This is an exciting opportunity for someone who enjoys working with detail, solving problems and influencing positive outcomes through continuous improvement.
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Key Responsibilities:
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Respond to and triage program service desk enquiries, providing timely support and guidance to stakeholders.
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Maintain and improve program resources, templates, guides and digital content.
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Support quality assurance activities, including training quality checks, compliance monitoring and program governance.
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Conduct reviews and quality checks to ensure accuracy, consistency and contractual compliance.
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Identify opportunities to enhance processes, resources and service delivery outcomes.
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Collaborate with stakeholders across the organisation to support program effectiveness and continuous improvement.
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What You'll Bring
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Strong attention to detail with a commitment to accuracy,



quality and continuous improvement.
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Experience within Employment Services or a similar regulated environment.
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Ability to interpret and apply policies, procedures, contractual obligations and compliance requirements.
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Excellent communication and stakeholder engagement skills.
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Experience maintaining digital systems, operational resources, documentation and business information.
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Strong problem-solving skills with the ability to work independently and manage competing priorities.
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Full work rights in Australia, with the ability to obtain a National Police Check and Working with Children or Working with Vulnerable People Check.
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Why We Love Working at CVGT
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You'll join a team that genuinely cares - for each other, our participants, and our communities. We work together to create an environment where everyone can contribute and belong.
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Boost your take-home pay with tax free salary packaging benefits, including up to $15,900 for everyday living expenses, and up to $2,650 for meals and entertainment.
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Remote and regional support, with additional tax-free benefits for rent, mortgage interest, and household utility expenses (location dependant).
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Enjoy enhanced leave advantages, including paid time off over Christmas.
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Portable Long Service Leave, enabling eligible employees to accrue long service benefits across the community services industry.
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Feel supported every day through our Employee Assistance Program, wellbeing initiatives, and Perkbox employee discounts.
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Grow your career with ongoing training, development and career progression opportunities.
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Be part of an inclusive workplace, proudly recognised as a Diversity Council of Australia Inclusive Employer **********).
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Ready to make a meaningful impact and help drive quality outcomes across our Employment Services programs?
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If you're organised, solutions-focused and passionate about continuous improvement, we'd love to hear from you.

📌 Internal - Program Assurance Support Officer (Victoria)
🏢 CVGT
📍 Victoria